Inserted PNG file looks fine on screen but wont print

[davidr37109799]

Hi.

Ive used Acrobat DC in Edit mode to insert a png image file.

The resulting saved pdf looks fine on screen but when printing on a local network printer, the whole page with the png file on it is blank.

Another similar document, the printer manages to print half the png and then feeds the remaining page blank.

[davidr37109799]

PS. I just checked the png file - its 1.57mb

[Harsh Vardhan Pareek]

Hi @davidr37109799 

Hope you are doing well.

As you have mentioned that you are facing an issue while trying to print on a network printer. For print issues we have a help document, please follow the troubleshooting steps provided there:

https://helpx.adobe.com/in/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

Let us know if you face any difficulty in following the steps.

Thanks,

Harsh

[davidr37109799 · Accepted solution]

Thanks Harsh,

On talking to my colleagure it appears that when clicking on the pdf file on Sharepoint it was opening in Edge browser, and he was trying to print from the browser - with problems.

Opening the pdf in Acrobat and printing resolved the issue.