Installation of Acrobat Pro DC on case-sensitive APFS volumes still not supported?

[haraldk48914010]

I just cancelled the automatic yearly renewal of my Acrobat Pro DC subscription. Installation on case-sensitive APFS volumes is still not supported. Please fix this and compensate me for the last 6 months in which I have not been able to use the product by granting me 6 months of usage starting from the day Adobe fixes this problem. Acrobat Pro DC is the only software that does not work on my macOS High Sierra case-sensitive APFS file system. Case-sensitive APFS was the setting recommended by Apple (for sound software engineering reasons) when macOS High Sierra was released to the developer community, and the only reason that Apple suddenly had to switch back to case-INsensitive APFS seems to be that Adobe refused to update it's software to make it compatible. This was more than half a year ago and I still get the same error message after I freshly download and try to install the software. And NO, I will not create a seperate partition just for Acrobat Pro DC when everything else (hundreds of applications) runs perfectly fine on my system. Kind regards, Harald

[kglad]

these are user-to-user forums.  Feature Request/Bug Report Form

[Jeffrey_A_Wright]

Moving this discussion to the Installing, Updating, & Subscribing to Acrobat forum.

Haraldk48914010 no Adobe applications currently support case-sensitive file systems.  We have added support for APFS but this does not include support drives formatted with the case-sensitive option disabled.  The advice in Adobe error "Case-sensitive drives not supported" or similar install error | Mac OS continues to be valid.

Please install Acrobat DC, and any other Adobe applications, on an APFS volume which does not have the case-sensitive feature turned on.

[redringpictures]

Not helpful. Horrible customer experience. I'm cancelling my subscription. Apps don't get to tell the OS how to manage files. Your customer experience is in the toilet. Fix it.

[VulnerabilityScanMan]

Seriously?  The solution is to reformat?  The Mac is in use and not connected to the Internet.  Backing it up via Time Machine will take a long time. 

JUST FIX THE SOFTWARE TO INSTALL.

Sheesh.  Is it really that hard to do?  In the timeframe from the start of your replies to now the developers have been TOLD BY THE CUSTOMERS WHAT THEY WANT but are not implementing it. 
Instead of typing the same 'reformat reformat reformat' for every question, you could have wrote the necessary code fix to allow the installation to occur.

GET IT FIXED.

[kglad]

read msg 1.

[michaels58141382]

Clearly staff are reading this.  In fact, this seems to get read more frequently than the uservoice.com boards, where they are unresponsive.  The only response I have been seeing from staff on this issue is "oh well too bad" which is ridiculous and unacceptable when Adobe's customers are paying a large amount of money for their products. 

[nangrist]

This is textbook of how to completely ignore your customers, be completely useless and when your software isn't working shurg and say "not my problem."

[pauln82240772]

So I was just considering upgrading from Mac Photos to Adobe Creative Cloud, but my newly installed system has a case-sensitive APFS volume. Better go and try Affinity Photos instead.

[Bernd Alheit]

pauln82240772  wrote

So I was just considering upgrading from Mac Photos to Adobe Creative Cloud, but my newly installed system has a case-sensitive APFS volume. Better go and try Affinity Photos instead.

Where is the connection to Adobe Acrobat DC?

[russella47350157]

I agree with the original poster.  This is utterly ridiculous for Adobe to be dragging its feet for so long on this.

As another poster mentioned, this is the push I needed to finally stop drinking from the Adobe Kool Aid and move on to vendors with more progressive attitudes to their customers and their software.  I guess this is a perfect example of what happens when software suppliers get big - they get arrogant.  Well that's what a free market is for.

Good riddance Adobe.

[robagle]

It's 2019. How difficult is it for one of the biggest software manufacturers in the world to support case-sensitive names? Unbelievable.

[mac creative clouud]

Yes, Adobe has state -- since 2015 -- that "Adobe has stated that "You cannot install Adobe products on a volume that uses a case-sensitive file system."

After several contacts with Adobe support, Adobe considers that is is a "Mac" problem and will do nothing to help or enable.

Adobe support persons, Kanish and Sajal,  both wrote to me today:

"The issue is with hard drive of MAC.

We will not be able to troubleshoot it further."

So, we users are in a bind: Adobe is pointing the finger of responsibility at Apple, and Apple is point the finger at Adobe.

What a waste.

[Dorel]

add a samll partition to your hard drive that is not case sensative 

[friederbluemle]

Wyrd_dorel - Unfortunately you also have to make your boot drive case insensitive to allow installation of Adobe software. It's not enough to just add a separate volume.

[nangrist]

rolf. Adobe is dumpster trash software.

[muhsint16060130]

I did. But there is no option to install on new volume. Did u install? I also moved installer to that new partiotion but no success!

[muhsint16060130]

I did. But there is no option to install on new volume. Did u install? I also moved installer to that new partiotion but no success!

[friederbluemle]

Hmm based on what I've read it should work for you then.

To answer your question: No, I did not install. I won't bend over backwards because Adobe thinks it is entitled to be the only company on the planet to publish and sell buggy software the does to properly work and then force users to break their system.

My drives are case sensitive for a reason. It's a userspace problem and not the file system's job to "fix" sloppy typing or the inability to (not) use the shift key.

[friederbluemle]

Almost two years later, how is it possible that this serious issue and bug in Adobe's software is still not fixed? This is unbelievable, I will also not renew my subscription.

[takatsuka]

Will this issue ever be addressed by Adobe?  I need to be able to sign a PDF document, but it demands to be opened in Adobe Acrobat, which I cannot install....

[andrewm70369752]

Yes, here we are, years after the introduction of APFS. Case-sensitivity is such a simple thing to support. Your developers should be paying attention to case consistency anyway, so what's the hangup here? Is this really such an unreasonable request?

I think everyone here would at least like to hear that a request is open and it will be fixed in 5 years. It's pretty frustrating to report a problem with a product you've paid good money for and get an official response of "we couldn't care less".

[WonHeeMacUser]

I don't want to create separate partition either for just Adobe DC. please fix it please.

[Test Screen Name]

It is unlikely Adobe will ever enhance the apps to work on these file systems. (This would be an enhancement, because it is certainly not a bug; it is working as designed). Adobe are moving ever more to supporting the majority, and ignoring niche and specialist setups. 

[nangrist]

case sensitive filesystems are not a niche. Do you know what you're talkign about?

What kind of software doesn't is so fragile that it can't be used on a case sensitive filesystem? Whoever says this is working as designed needs a realit check or a new job.