Insufficient data for an image

[laurab4247824]

With the new version of Adobe Acrobat DC (2015.006.30413), there are documents that were scanned and OCR by a Toshiba and e-bridge re-rite software that now give an "Insufficient data for an image" error upon opening. They can be opened in an older version of Adobe. This problem was not occurring until the update hit this morning.

The scans that don't work have some kind of image on the page -- logo, signature -- but straightforward documents seem to still work just fine.

Documents that were previously scanned and OCR'd also have the same symptoms as those files that we currently are scanning.

I appreciate any help given!!

Laura.

[MalteT]

Thanks for the hint, I will forward that information to the developer.

I still wonder - linearization should be the only change we did that broke the compatibility, content itself should be the same in our older version w/o linearization.

Not linearized version: Shared Files - Acrobat.com

So probably same image, just different order in the file.

And I wonder if Adobe Reader should be made a little bit more tolerant/resilient. Other PDF viewers can handle it, and there are so many posts out there where people get this error.

[Test Screen Name]

I did a little more research. I found the problem graphic is the white "stay open OX" logo at bottom right. It is indeed a greyscale JPEG file, because it works if the colour space is corrected in the PDF.

It might seem that the only job of linearization is to move content and create linearization tables, but often this is combined with other functions. In Acrobat "optimize for fast web view" does a bunch of extra stuff including common background combining. So it seems to be with your app.

In the unlinearized example, the problem graphic is, correctly, DeviceGray. Not only that, it is a different number of pixels - 557 x 113. So clearly your app does more than rearrange content.

Should Reader ignore errors? I vote no. It ignores too many already. This error, on a correct PDF, is a strong indication that the file has become damaged, and we should know that. You say other viewers are correct, but what is "correct"? Mac Preview leaves out the graphic. Chrome shows the whole graphic, but in red. Some apps might show the graphic as a corrupt blur 1/3 of the size (because of treating greyscale data as RGB). Undetected errors can cost money (a lot of money if it's an advert with a print run of 5 million, for example) and have legal implications, I'd rather know.  Yes, error messages and fixing them is a nuisance, but clearly the generating app has a serious bug.

[MalteT]

Thanks for further analysis and details!

I wonder - is there a tool or validator available that we could use to do such analysis to do broader testing with more documents, to make sure we create valid (and optimal) PDF?

[Test Screen Name]

Many of us have been wishing for such a tool for 20 years...

[MalteT]

And it could have saved Adobe and many Adobe Reader users to much trouble if it where available since 20 years

[ecwc59016845]

This issue is still occurring on fully patched Acrobat DC intermittently.  Any other suggestions?

[Test Screen Name]

Suggest you share a problem PDF publicly if you can, and mention the exact version of Acrobat ("fully patched" and "up to date" aren't what we're looking for, a string of numbers is). If you can't share a PDF publicly we can't be much help.

[ecwc59016845]

Apologies -The version info : Adobe Acrobat Pro DC - 2015 Release (classic) version 2015.006.30498.

Unfortunately the docs in question are sensitive and couldn't be shared without violating HIPAA rules - however, in my users cases it doesn't matter what document(s) it is - the key seems to be that they have left the document open for a while. When the "Insufficient data for an image" error appears, they'll find that the document is displaying all blank pages. They can close it, reopen, and the document is fine (until a while later when they'll get the error again) 

Multiple users report the same issue.

[Karl Heinz Kremer]

Are you scanning these, or do they come from a service provider? The best way to get a sample document would be to have some dummy document being processed by the same application(s) that create the real documents, and then try to see if you can duplicate the problem with that dummy document. If it is the case, you would be able to share the document. This may still not be sufficient to recreate the problem however, it may not be the document, it may be the bigger system that this is running in.

Are these documents stored on a server? If so, does the same problem occur when you move such a document to the local computer drive?

[MikeWWOz]

I am still seeing this after the latest update 20.009.20074.61578 . Every other bit of software that I have which is capable of opening PDFs can open these files without a problem, but Acrobat Pro DC cannot.

[McSorleyPG]

Same issue here. Happens all the time with different PDF's.  If the application has been open for an extended length of time, I switch back to the Acrobat Pro DC window and get the error message "insufficient data for image".  This has been happening for over a year and I typically close everything down and reboot and it fixes it for a short period of time.  I have "Show Large Images" checked and have tried everything else in this thread.

Just tried to do an update and it states "No Updates Available"

Adobe Acrobat Pro DC | Continuous Release | Version 2019.012.20035

System Report:

Account Detail:

   User Rights: Admin

   User Account Control: Limited

   Process Integrity: Medium

   Profile Type: None

Acrobat Detail:

   Sandboxing: Off

   Captive Reader: No

   Multi-Reader on Desktop Support: Off

Applications Installed:

   Office Version: Office 2016 32-bit

Available Physical Memory: 4194303 KB

Available Virtual Memory: 3204732 KB

BIOS Version: MSI_NB - 1072009

Default Browser:

Default Mail: Microsoft Outlook

    mapi32.dll

    Version: 1.0.2536.0 (WinBuild.160101.0800)

Display Detail:

   Screen Width: 1920

   Screen Height: 1080

   Number of Monitors: 3

   Number of Mouse Buttons: 16

   Has Mouse Wheel: Yes

   Has Pen Windows: No

   Double Byte Character Set: No

   Has Input Method Editor: Yes

   Inside Screen Reader: No

Graphics Card: NVIDIA GeForce GTX 1050

    Version: 25.21.14.1967

    Check: Not Supported

Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe

    Version: 19.12.20035.332343

    Creation Date: 2019/06/10

    Creation Time: 2:58:00 PM

Locale: English (United States)

Monitor:

    Name: Intel(R) HD Graphics 630

    Resolution: 1920 x 1080 x 120

    Bits per pixel: 32

Monitor:

    Name: Intel(R) HD Graphics 630

    Resolution: 1920 x 1080 x 59

    Bits per pixel: 32

OS Manufacturer: Microsoft Corporation

OS Name: Microsoft Windows 10

OS Version: 10.0.18362 

Page File Space: 4194303 KB

Processor: Intel64 Family 6 Model 158 Stepping 9  GenuineIntel  ~2808  Mhz

Session Detail:

   Boot Type: Normal

   Is Shutting Down: No

   Network: Available

   Inside Citrix: No

   Inside VMWare: No

   Remote Session: No

   Remote Control: No

   Using JAWS: No

   Using ZoomText: No

   Using Windows-Eyes: No

   Using NVDA: No

System Name: MSI

Temporary Directory: C:\....\....\AppData\Local\Temp\

Time Zone: Central Standard Time

Total Physical Memory: 4194303 KB

Total Virtual Memory: 4194176 KB

User Name: ADMIN

Windows Detail:

   Tablet PC: No

   Starter Edition: No

   Media Center Edition: No

   Slow Machine: No

Windows Directory: C:\WINDOWS

Installed plug-ins:

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Accessibility.api

    Version: 19.12.20034.328841

    Creation Date: 2019/05/02

    Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\AcroForm.api

    Version: 19.12.20035.332343

    Creation Date: 2019/06/10

    Creation Time: 2:58:06 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Annots.api

    Version: 19.12.20034.328841

    Creation Date: 2019/05/02

    Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Catalog.api

    Version: 19.12.20034.328841

    Creation Date: 2019/05/02

    Creation Time: 9:33:32 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Checkers.api

    Version: 19.12.20034.328841

    Creation Date: 2019/05/02

    Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\DigSig.api

    Version: 19.12.20034.328841

    Creation Date: 2019/05/02

    Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\EScript.api

    Version: 19.12.20034.328841

    Creation Date: 2019/05/02

    Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\HTML2PDF.api

    Version: 19.12.20034.328841

    Creation Date: 2019/05/02

    Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\IA32.api

    Version: 19.12.20034.328841

    Creation Date: 2019/05/02

    Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\MakeAccessible.api

    Version: 19.12.20034.328841

    Creation Date: 2019/05/02

    Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Multimedia.api

    Version: 19.12.20034.328841

    Creation Date: 2019/05/02

    Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\PaperCapture.api

    Version: 19.12.20034.328841

    Creation Date: 2019/05/02

    Creation Time: 9:33:32 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\PDDom.api

    Version: 19.12.20034.328841

    Creation Date: 2019/05/02

    Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\PPKLite.api

    Version: 19.12.20034.328841

    Creation Date: 2019/05/02

    Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\ReadOutLoud.api

    Version: 19.12.20034.328841

    Creation Date: 2019/05/02

    Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\reflow.api

    Version: 19.12.20034.328841

    Creation Date: 2019/05/02

    Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Search.api

    Version: 19.12.20034.328841

    Creation Date: 2019/05/02

    Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\SendMail.api

    Version: 19.12.20034.328841

    Creation Date: 2019/05/02

    Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Spelling.api

    Version: 19.12.20034.328841

    Creation Date: 2019/05/02

    Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\TouchUp.api

    Version: 19.12.20034.328841

    Creation Date: 2019/05/02

    Creation Time: 9:33:32 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Updater.api

    Version: 19.12.20034.328841

    Creation Date: 2019/05/02

    Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\weblink.api

    Version: 19.12.20034.328841

    Creation Date: 2019/05/02

    Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\WebPDF.api

    Version: 19.12.20034.328841

    Creation Date: 2019/05/02

    Creation Time: 9:33:38 PM

[AZB0101]

any solution you receive on this

[Test Screen Name]

McSorley, is this happening specifically with PDFs on the network? Does it ever happen with local files?

[McSorleyPG]

Haven't been cognisant of that but the majority of the PDF docs that I work on are from my Google Drive folder on my computer which is a local copy of the file.

I know last night when it happened it was a mix of downloaded PDF's from our MLS (I am a Realtor) as well as Outlook attachments from a couple of inspections.

[gkw]

This happens to me exclusively with PDFs from network drives.  Haven't found a fix as yet.

[MJosephson13]

I am researching this now because we just upgraded our server from Small Business Server 2011 due to the Microsoft requirements. I believe we moved to SBS 2019.  It was at this time that we started receiving this error.  It does appear to be only documents that orginate from the network. We have computers with Adobe Standard versions 9, X, and have also downloaded a trial of Adobe Acrobat Pro to attempt to alleviate the issue, but all 3 continue to give us the "insufficient data" error message.  

[Dana A]

I just lost an hour of my life with same issue - workaround was to open the .pdf with another reader. I used Google Chrome. My document will render and print perfectly now.

STEPS:

• Save the .pdf on your harddrive somewhere (without opening it)
• Go to the saved .pdf file and single-click to select it (without opening)
• Right mouse click while hovering over the selected .pdf file to open menu
• Select "Open with" option
• List of readers will be presented - select any but Adobe Acrobat Reader DC (e.g. I selected Google Chrome) 

[Edward5EAC]

I have a brand new iMac and brand new Adobe Pro software and I am getting INSUFFICIENT DATA FOR AN IMAGE. If I open the PDF with PREVIEW it's fine, but my new and expensive Adobe Pro software is unable to do this simple task. My software is fully up to date. What is the solution please. 

[mitsy5C66]

Check the file/folder path isn't too long.  Folders with periods, hashtags, really long randomly seemed to have this error

[defaulta1l9inptir0o]

21 characters that identify the file for later searching on Mac.  This was never a problem before.

All characters alphabetic. 

Is there a limit or type of characters, if so please describe.

Thank you

[defaulta1l9inptir0o]

I might add that the file name from HP has multiple other characters with both - and _

I change the file name/I have no control on HP initial name

[DiegoCatanese]

Hello, Adobe? Hello? Is there anybody out there? Are you listening?

The same thing everyone is describing is happening to me. For me, it started right after Adobe autobilled me for another year of Creative Cloud. So, that means I just paid a lot of money so that Acrobat DC "Pro" can let me down. If any of you have Photoshop 2021, you'll know what I mean when I say, Adobe is killing their product. Suffocating it slowly to death.

Seriously, how am I supposed to use the full range of tools in DC Pro when I can't see half the pages in my document after 5-10 minutes. And if I walk away for over 20 minutes... I might be lucky to see one page. Then I get the error: insufficient data for image. Don't ask me about my system, my iOS, or the state of the PDF. It's not me. It's you, Adobe. It's all you.

[Rawdon0101]

I am getting an "Insufficient data for an image" error in Acrobat DC Pro; it has not happened previously.

[AZB0101]

issue was again started now. i have adobe acrobat reader DC (21.001.20145 )

[Nelson Trabal]

Good Morning...this same bug is back for version 20.22.001.20085 | 64B  // Running Windos 10 Pro