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laurab4247824
Participant
February 15, 2018
Answered

Insufficient data for an image

  • February 15, 2018
  • 31 replies
  • 98758 views

With the new version of Adobe Acrobat DC (2015.006.30413), there are documents that were scanned and OCR by a Toshiba and e-bridge re-rite software that now give an "Insufficient data for an image" error upon opening. They can be opened in an older version of Adobe. This problem was not occurring until the update hit this morning.

The scans that don't work have some kind of image on the page -- logo, signature -- but straightforward documents seem to still work just fine.

Documents that were previously scanned and OCR'd also have the same symptoms as those files that we currently are scanning.

I appreciate any help given!!

Laura.

This topic has been closed for replies.
Correct answer AshuMittal9644438

Nothing yet. Our company has suffered quite a negative impact from this as well. Hopefully we here something soon!


Hi all,

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and…

Please try it out and let us know your feedback.

Thanks for your patience and support!

-ashu

31 replies

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G
GriffithsLaw
Participant
February 15, 2018

I have EXACTLY the same problem.  Any advice or assistance would be greatly appreciated.

Thanks....

joe

    Lovekesh Garg
    Adobe Employee
    Lovekesh Garg
    Adobe Employee
    February 16, 2018

    Hi,

    Thanks for reporting the concern. We are looking into this issue. We will update you soon when there is an update.

    It would be great if you can share some sample files where you are facing this issue. It will help us to analyze and fix this issue asap.

    You can share the file using Adobe send:

    1. Launch your Application
    2. Switch to Toll Center view and Open Send & Track
    3. Click on “Select Files to Send”
    4. A dialog will open from where you can choose the file/s you want to share
    5. The workflow page will appear with the file/s to be shared prepopulated
    6. Click on Create Link
    7. Your Local files will be uploaded to the Document Cloud and a Public Link will be generated
    8. Share the link with us

    Thanks.

      wenzelranch
      wenzelranch
      Participant
      February 16, 2018

      We are having this exact same issue with many pdf files that used to open just fine days ago  in pro ( and still open fine in unpatch acrobat reader)

      I cannot send examples as they are all Medical records.

      some file properties for two we have

      Application = PdfCompressor6.5.51193

      Producer CVision Technologies.

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