insufficient data for image on Acrobat Proc DC version 2018.011.200.35

[francesf33107110]

Since upgrading to the latest version of Acrobat Proc DC version 2018.011.200.35 getting the error "insufficient data for image" . Not for all PDF files but those that appear to have been created using Abby FineReader 10. I am able to open these files using Adobe Reader X and XI and Adobe Reader DC version 2018.011.20036. Looks as if there is something up with the new update. Our clients are reporting having issues opening docs we are sending again they appear to be using the same version. Abby FindReader files are being created by our Printer/Scanners so I imagine we will not be alone with this issue

[AnandSri]

Hello francesf33107110

We apologize for the inconvenience caused, we are aware of the issue, and it's already reported to the Engineering and development team. We are working on the fix and will share an update soon.

Thanks for your time and patience.

Regards,

Anand Sri.

[carlhartmann]

Any updates on this -- very, very crippling.

[AnandSri]

Hello Carlhartmann,

We apologize for the inconvenience caused, we are aware of the issue and it's already reported to the Acrobat Engineering and Development team.

We are working on the fix/patch on high priority and will share an update soon. Thanks for your time and patience.

Regards,

Anand Sri.

[carlhartmann]

Hello:

The documents were processed through a compression/ocr program called C

Vision

Carl J. Hartmann III, Attorney

[Personal info removed by Mode: Phone number, address, email]

[tomw11]

Hello,

When can we expect this patch?  Hopefully today?

[tomw11]

And just to provide more clarification, this is happening since latest update 15.006.30413

[oligarch_plutocrat]

We are also getting this issue with CVista PDFCompressor.

Can you confirm that only images compressed with JBIG2 are affected?

[AndriusJuška]

Hello,

have same problem when using ABBYY FineReader.

Andrius Juška

[scottb56764437]

We are having the same problem with Acrobat DC Standard 2015.006.30413 after the latest patch. Is this version also affected?

[AnandSri]

Hello Scottb,

Sorry for the delayed response and inconvenience caused. There is no such issue reported with the Acrobat Standard DC 2015.006.30413.

Are you getting the error message with all the PDF files or is it specific to one PDF? If it is specific to one PDF, can you share the PDF file with us?

Use Adobe Send feature to share the link to PDF file and share the link with us via private message only How Do I Send Private Message Link: https://forums.adobe.com/thread/1184148

Please share your findings.

Regards,

Anand Sri.

[scottb56764437]

Its for several PDFs. I came across this post which does list this version as affected: Insufficient data for an image

[tomw11]

also wanted to tell you that I can right click the same affected pdf and select open in Microsoft Edge or Chrome and it opens fine.  But still getting insufficient data error when opening in DC 15.006.30413

[kameronb54841911]

Any word on fix yet? Possible ETA for the update/patch...

[BGarcia]

And I'm not having any issues with XI Standard, but everyone within my team using the latest version of Acrobat Pro DC is having this reported issue so what I'm doing is "Printing" the file to the Adobe PDF writer and resaving it for them so they can process the file. Somehow this corrects the issue and they are able to see each page. My version: 11.0.23.22.

[AshuMittal]

Hi all,

We are working on a resolution on high priority, a fix has been identified and undergoing internal validations. We will share an update as soon as it is publically available.

Thanks,

-ashu

[francesf33107110]

Is there any update on this issue? Causing major issues for our clients

Sent from my HTC

[Dov Isaacs]

See above response. Fix is in the pipeline and expect a patch release soon.

          - Dov

[oligarch_plutocrat]

It's difficult to understand why a patch that simply rolls Acrobat back to its prior state can't be released almost instantaneously. This issue affects every pdf we've compressed with JBIG2, using industry-standard tools (PDFCompressor from CVista) and the same settings we've used for years.

The latest update simply can't have been tested on JBIG2 compressed PDFs. Why isn't rolling back an option?

[cynthial92876061]

When?????  We are now in April.

[ashutomi]

Try this option and see if it works.

Edit>Preferences>Page Display> Check the box “Show Large Images”

[tomw11]

no this checkbox was already checked, and still get the insufficient data error

[sergeyk35158031]

Same here for the last week after update. We are large litigation company, creating PDFs for our clients via multiple applications, including CVision and Acrobat. Multiple clients - multiple calls to our CS. Too many people got update and not able to open our PDF files. Any update when this issue will be fixed by Adobe? We spent too much money on Adobe products already.

[Visionist2020]

Same issue here.  I have an end user on Windows 7 x64 with Adobe Acrobat DC Pro (2015.006.30413) and gets the same error.  I patched the machine fully and Adobe is up to date.   I have even tried flattening the PDF and optimizing it and the issue still persists. I transferred the file to my computer (Win 10 x64), installed a trial version of Adobe Acrobat Pro DC (2015.006.30306) and can open the file with no errors. I installed FoxIt Phantom PDF and my end user can open the PDF with no issues and edit it.  They are thinking of ending their perpetual license and purchase FoxIt as this issue has been going on for far too long and causing them to lose revenue.  It would be nice to roll back as oligarch_plutocrat suggested.

[AshuMittal]

Hi all,

We are aware of the urgency and critical nature of the issue, and are committed to releasing a fix as soon as it is ready. Will inform as soon as it is made available.

Thanks,

-ashu