insufficient data for image on Acrobat Proc DC version 2018.011.200.35

[francesf33107110]

Since upgrading to the latest version of Acrobat Proc DC version 2018.011.200.35 getting the error "insufficient data for image" . Not for all PDF files but those that appear to have been created using Abby FineReader 10. I am able to open these files using Adobe Reader X and XI and Adobe Reader DC version 2018.011.20036. Looks as if there is something up with the new update. Our clients are reporting having issues opening docs we are sending again they appear to be using the same version. Abby FindReader files are being created by our Printer/Scanners so I imagine we will not be alone with this issue

[ashutomi]

****Workaround Till the Fix Comes**** ONLY FOR WINDOWS

Open the PDF is some other app like your Browser.

Use Print as Adobe PDF feature and recreate the PDF.

It should now open in Acrobat. 

[AshuMittal · Accepted solution]

Hi all,

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 20...

Please try it out and let us know your feedback.

Thanks for your patience and support!

-ashu

[francesf33107110]

Thank you it appears to have resolved the issue

[Visionist2020]

This has resolved my end user's issue as well.

[cynthial92876061]

I went into help and check for updates and received a message that there are no updates available. Now what do I do??????

[AnandSri]

Thank you all for your time and patience and good to hear that the issue got fixed.

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

[carlhartmann]

And thank you!  VERY helpful to have that kind of contact.

Carl

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[kishenk69251890]

Hi I have Acrobat reader DC 2018.011.20038 this is the latest update and i am still having the same issue. please advice if there is a fix

[Karl Heinz Kremer]

It is possible that you are dealing with a real instance of this problem: Not enough image data for an image. Does this happened with just one PDF file, or PDF files from the same source? That would point to a problem with the PDF file(s). It is of course also possible that the fix that Adobe put into Acrobat/Reader does not catch all instances, but only Adobe would be able to comment on that.

[cynthial92876061]

I have been printing the same type of documents in Adobe since 2011.  All of a sudden,2 weeks ago,I get the message.  I need to print these docs - we are already behind because of it.

What is the hold up?

[Test Screen Name]

All known problems are now fixed, leaving actually faulty PDFs as the issue for people with the latest software. Do you actually have the latest version? What exact version do you have (please don't say "latest")?

[cynthial92876061]

This is my version - 2018.011.200.35

I emailed the sender again today - the re-sent it and everything was fine.  I had never had an issue with any version of Adobe that I have used - when this one came up I immediately went to the website....

Thank you for your follow-up!

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[ashutomi]

The latest version for Acrobat Pro DC is 2018.011.20038

Would recommend you to update the App on the computer.

If you're unable to do so, then a re install would be required for Acrobat Pro DC

[FunkiNATEr]

We have applied the patch to our systems and are still seeing the issue. I have a hard time believing it's a problem with the PDFs, as other PDF viewers don't react this way. Even Microsoft Edge (blegh) has been able to successfully open and scroll through these PDF documents with ease, yet Adobe Acrobat is popping up this error and making it nearly impossible to work.

Help!

[Test Screen Name]

hard time or not, most apps don’t report this error. If you would like to publicly share a file there might be interested folks who can check.

[joelc40781743]

I am having the same problem, with all .pdfs, intermittently.

There is no specific pdf that I can upload that would clarify the situation as it is happening to every single one.

Works for a while, I have 3 or more pdfs open and it tends to fail after a while.

'insufficient data for an image' followed by 'unable to connect to stream'.

[bmusgrove]

Adobe Acrobat Reader DC 2018.011.20040 is still having this issue. In my case all the files with the issue have an embedded image.

No I cannot share the file due to confidentiality issues.

[Test Screen Name]

That's a pity. We have to assume it's the files.

[bmusgrove]

I must assume you work for Adobe as you appear to be using the royal "We"  and blaming what is a long standing Acrobat Reader issue on the user.

Look at this thread and you will see other users are still experiencing this issue. Do a Google search and you will see it has been happening as far back as Acrobat Reader version 9. Always seems to happen to files with embedded images. A typical workaround is to set Adobe to open all files at 100% or larger. This shouldn't make a difference as you should be able to zoom out less than 100%, but your system reaches a certain point where it throws the error and then refuses to display anything.

[Test Screen Name]

No, the "we" here is the non-Adobe people who see this sort of generalisation come up again and again. One bug in Acrobat, with this symptom, and everyone shouts they have found a bug too, even though Acrobat has been reporting bad images for 20 years, from long before the bug was introduced and fixed. Every case I have actually looked at was a faulty PDF. Of course bugs are possible. I don't blame this on the user, but on the PDF creation software used. Take a look under Properties > Summary to see what that is (Producer and Creator) and compare, since you can't share the file.

Of course it only happens with embedded images, there isn't any other kind, and the message is about a faulty image.

First I've heard of this workaround. Does it work for you? Bear in mind you may not get the error until the faulty image (which may be in a corner) is needed so you might have to scroll around the page.