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Internal Error When Printing PDF Scanned With "High Compression"

New Here ,
Mar 23, 2017 Mar 23, 2017

I have scanned documents using an HP printer into a pdf, when scanning it I chose the "High Compression" option on the scanner.  When I opened the document I was able to view the pages but when I try to print it, I get several errors including "An internal error occurred" "The document could not be printed"  "There were no pages selected to print"

I have tried to go to the advanced options and Print as Image but the document pages where missing. Any thoughts on how to fix this?

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Community Expert ,
Mar 23, 2017 Mar 23, 2017

Does this happen with all PDFs or just the one you tried? For example, if you download a form from http://irs.gov, can you print it?

If all PDFs cause a problem printing, can you print other types of documents like a web page or Word document?

[ps. I also edited your post title for brevity]

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New Here ,
Mar 24, 2017 Mar 24, 2017

I have no problem printing out any documents from Adobe Reader, we emailed the documents that were scanned in using the "high compression" pdf file type on a HP Printer and got these error message when we tried to print the document. 

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Community Expert ,
Mar 24, 2017 Mar 24, 2017
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Do they work if they weren't emailed?

I wasn't able to find any information on printing "high compression" PDFs on HP printers.

I suggest you contact HP and be prepared with the following information and to send the PDF to them for testing.

  • the model number of the scanner
  • the model number of the printer
  • how PDFs were transmitted between the computer that scanned and the computer that's printing
  • whether you've ever been able to print such documents or have tried others beyond just the one
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