The System Requirements page for 2017 says it is supported on MacOS 12. I might be able to determine if that's true if I could complete the migration from an Intel MacBook Pro to an M1Max. Perhaps someone can help. My story:
I bought Adobe Acrobat Pro 2017 in July 2018, for about $600 CDN. In 2020 I swapped the version from Windows to Mac, with the perpetual license (non-CC) version. It was an arduous process but we finally got it worked out.
Just recently I upgraded my 2019 MacBook Pro to the 2021 MacBook Pro M1Max. When I tried to open Acrobat I got a “Sign In Required” notice. When I clicked on the “Sign In Now” button I got an “Acrobat Licensing Application” dialogue box, which was completely blank, so I could not proceed.
I searched the Adobe Community, and saw that this has been experienced by others, and tried the various solutions: couldn’t use the Creative Cloud Cleaner as not on CC; deleting the OOBE folder, nope; using the sudo command, nope; uninstalling everything and re-installing, nope; nothing seems to work.
I was told by someone here that I should go to the Specialists Adobe address and they would help me. So I contacted them, and they told me that:
“2017 is too old and no longer available and supported with Mac OS Monterey and Secondly Acrobat Pro 2017 servers have been shut down. So, we can do is we provide you the Acrobat Pro 2020 Perpetual License. So, you can able to start your work in a proper way.”
They then told me:
“Acrobat Pro 2020 will be after all the discounts US$399.99 including lifetime warranty. First we have to Generate the invoice for Acrobat Pro 2020. Meanwhile kindly provide your Full Name, Email ID, Phone Number, Address and Area Postal Code?”
I smelled a rat. I’ve looked at the Adobe site, and they are still showing 2017 available for download. 2017 does not appear in the list of obsolete software. Someone then gave me the link to the Adobe support page, where I had to go through the madness-inducing routine of trying to get an AI to understand the problem. Finally I got through to a purportedly real human being, but no less madness-inducing (I guess this means that AI can now mimic a person quite well).
After I explained the issue and provided my license key, the tech sent me a script to follow, with random words apparently missing, which ended with “launch the CC App”. I explained what he should have known, that I was not using Creative Cloud. So we moved on to a remote session, which hung up on this:
“Please open system preference. Click on lock icon. Then select Accessibility and then select Remote support. After accessibility, select screen sharing or screen recording to select remote session.”
Of course there is no lock icon on the System Preferences screen. I selected Accessibility anyway, and there was no such thing as “Remote Support”. I wondered if he meant I should go to Security & Privacy (I know there are padlocks there), but there was nothing there resembling his instructions. I tried to get him to explain with steps that actually matched what appeared on my screen, but he seemed to have wandered off somewhere, so I just gave up.
This appears to be typical of other people’s experiences as far as I can tell. I continue to be unimpressed with Adobe support, which needs a real shake-up. I paid $600 for this product, and Adobe must make a pile from their subscriptions for the umpteen products they sell. Maybe they need to spend a little more on Support.
So, my question is: what do I do now? The community suggestions don't seem to be working, and Adobe Support is akin to sticking needles in your eye. A general rule should be "if Support offers you a "chat" session, run away".
Arghhh! Help...
NOTE: I see that the Specialists Adobe address I quoted in this post has been flagged as a scam address, so that answers that question. One wonders why Adobe can't scour the entire community, removing the address everywhere, as I came across it in an old post.
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