Issues converting html to PDF

[John36931947j4ys]

We have a Cognos BI report that automatically converts reports from html to pdf and then sends a email out via a mail merge attaching the converted pdf from the hgtml report. Since upgrading our Citrix image from Adobe Acrobat Pro XII to latest version Adobe Acrobat (Unified installer) this is failing even for users logged in with their Adobe account and licensed for pro. All pro features are working and i am able to combine files to PDF and convert non html file to pdf without issues. When i right click on a html file and try to convert it to PDF it fails and comes up with a "The file format cannot be converted to pdf using drag and drop or right click menu. To convert launch Acrobat and do File > convert" this same process on the old Citrix image running Adobe Acrobat Pro XII works fine. Is this behaviour by design can you no longer convert html file to pdf via drag and drop and command line ? File > create> pdf from web page works fine

[S. S]

Hi @John36931947j4ys,

Hope you are doing well. Thanks for reporting this.

I was also able to reproduce this at my end. 

While you were able to get this to work with your workaround, please continue with the same process. 

Meanwhile, please allow me some time to get this checked with the developers.

Regards,
Souvik.