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A
ANTHONY38715947cer2
Participating Frequently
July 20, 2024
Answered

La touche "ajouter votre signature" ne fonctionne plus

  • July 20, 2024
  • 4 replies
  • 2297 views

Bonjour,

 

Comme indiqué, la touche ne fonctionne plus. Dès que je clique: le programme se coupe directement ou bien freeze et me demande d'adresser un rapport d'erreur (ce que j'ai fait à plusieurs reprises).

 

J'ai essayé tout le reste: désinstaller/réinstaller, réparer l'installation, mettre à jour: rien ne fonctionne...

 

Pourriez vous m'aider ?

 

Merci d'avance

    Correct answer Meenakshi Negi

    Hi ANTHONY38715947cer2,

     

    Thank you for sharing the screenshot.

    In the Appdata, open the Roaming folder instead of the Local folder.

     

    Or you can copy and paste the location "%appdata%\Adobe\Acrobat\DC\Security\" in the run window. Press the Window+R on your keyboard. And then paste the address in the box for "Open". Click on the OK button.

     

    Let us know if you experience any issues.

     

    Thanks,

    Meenakshi 

     

     

    4 replies

    Meenakshi Negi
    Meenakshi Negi
    Legend
    July 24, 2024

    Hi All,

     

    The issue has been addressed in the latest update released today. Try updating the application to the latest version available. In Acrobat, go to Help > Check for updates. Check if that resolves the issue.

     

    You may also refer to the information on the latest update on the following help page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html. 

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi

    C
    Carolyn.G
    Participant
    August 2, 2024

    j'ai eu le même prpoblème de signature depuis 2 jours, et pourtant mon logiciel est à jour. j'ai donc supprimé comme vous avez dit 

    %appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initials

    %appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsi

    %appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsk

     

    et ça a fonctionné. merci

    Meenakshi Negi
    Meenakshi Negi
    Legend
    July 22, 2024

    Hi ANTHONY38715947cer2,

     

    Thank you for reaching out and reporting this.

     

    The team is aware of the issue and is working on the fix. We will update you once the fix patch is available.

    In the meantime, try the workaround mentioned here.

    Please go to the location mentioned below and delete the following files:

    %appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initials

    %appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsi

    %appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsk

     

    Let us know if that helps.

     

    Thanks,

    Meenakshi

      A
      ANTHONY38715947cer2Author
      Participating Frequently
      July 22, 2024

      Hello Meenakshi,

       

      Thanks for the update and the follow up of team. Always good to know you are aware of the problem and trying to fix it.

       

      I tried to reach the files you mentioned, but I could not find a security folder.

       

      I join you a printscreen

       

      Yours faithfully

      Meenakshi Negi
      Meenakshi NegiCorrect answer
      Legend
      July 23, 2024

      Hi ANTHONY38715947cer2,

       

      Thank you for sharing the screenshot.

      In the Appdata, open the Roaming folder instead of the Local folder.

       

      Or you can copy and paste the location "%appdata%\Adobe\Acrobat\DC\Security\" in the run window. Press the Window+R on your keyboard. And then paste the address in the box for "Open". Click on the OK button.

       

      Let us know if you experience any issues.

       

      Thanks,

      Meenakshi 

       

       

        JR Boulay
        Community Expert
        JR BoulayCommunity Expert
        Community Expert
        July 21, 2024

        Dans l'interface "classique" essayez de passer par le menu Signature au lieu d'utiliser l'icône… Sans oublier de croiser les doigts 😉

        Acrobate du PDF, InDesigner et Photoshopographe
        A
        ANTHONY38715947cer2Author
        Participating Frequently
        July 21, 2024

        Cher Monsieur,

         

        Merci à nouveau pour votre suivi, mais malheureusement ça n'a pas fonctionné...Nouveau rapport d'erreur adressé à Adobe.

         

        Bien à vous

          JR Boulay
          Community Expert
          JR BoulayCommunity Expert
          Community Expert
          July 20, 2024

          Bonjour

          Essayez de revenir à l'interface utilisateur classique : https://community.adobe.com/t5/acrobat-discussions/acrobat-2023-how-to-revert-to-classic-gui-user-interface/td-p/14052807
          Considérez le « nouvel Acrobat » comme une version bêta, de nombreuses fonctionnalités sont encore manquantes ou à moitié implémentées.

          Acrobate du PDF, InDesigner et Photoshopographe
          A
          Amanda386797201qhm
          Participant
          July 22, 2024

          I have tried this and the other 4 or 5 recommend fixes and NOTHING works. My only workaround has been to use the Web version. I can not use the local Adobe on my PC or it crashes when I click to add signature. We hnow have multiple useres within our orginization that are experienceing the same error. 

            A
            ANTHONY38715947cer2Author
            Participating Frequently
            July 22, 2024

            Dear Amanda,

             

            Thank you very much: your solution worked, but it is still a bypass and the program needs to be fixed.

             

            Please receive my sincere consideration

             

            Dr SCHENA

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