Landscape word docs to PDF missing first page

[Diane3225409249c3]

I'm trying to create a PDF from several landscape Word docs but it keeps leaving the first page of each doc blank. It doesn't happen with portrait versions and it has been fine previously. 

Please help!

[Eric Dumas]

Hi,

Can you confirm the exact version of the software and operating system you use?

Can you list the steps you take to create the pdf files?

[Diane3225409249c3]

Can you edit my email footer out of my reply please? I don't know how to do it sorry!

[Diane3225409249c3]

Hi

Adobe Acrobat Pro (64-bit)
Continuous release
Version 2023.006.20320

Windows 10

1. Select Create PDF (I have also tried using Combine Files)
2. Create a PDF from any format

1. Select Multiple Files - Combine Files
2. Add files - add landscape word docs
3. Once downloaded (and front page is showing on all docs) - Combine
3. PDF is created with the first page of each document blank, so the first page that you can read is page 2, it doesn't insert a blank page it makes the first page blank.


Diane Pendlebury

[personal information removed by moderator]

[Tanvi Rastogi]

Hi 

Thanks for reporting the issue. We are unable to reproduce this at our end. Can you please share some test files with us exhibiting the issue?

Please also try to update your Office version and repairing Acrobat and let us know if that solves your problem.

Thanks

Tanvi

[Tanvi Rastogi]

Hi All,

The latest Adobe Acrobat version, numbered 23.06.20360, has been released which resolves the issue of blank pages present in PDFs created from Word. Please update your Acrobat by following these steps:

1. Open Adobe Acrobat.
2. Go to the "Help" menu.
3. Select "Check for Updates."

After updating, be sure to reboot your computer to complete the installation. For more detailed information about this new release, you can visit the following link: Adobe Acrobat Release Notes.

Please try with the latest Acrobat and let us know if that fixes your problem.

Thanks

Tanvi