Latest version Acrobat Pro broken? Keeps crashing/not responding...

[Sjaak Banaan]

Since about a month my, and my colleges Acrobat Pro (64-bit) version keeps crashing/hanging for some reason. The program is up to date. Last week I found a another new update, but it still very unresponsive. 😞

Is there an easy fix or do we need to go back and install and old version?

Thanks.

[Derek24989132vqdc · Accepted solution]

Just "Disable new Acrobat Reader" under the file menu and let me know if that work.

[Oneone_user · Accepted solution]

I refered to the solution of removing the Acrobat registry, it solved.  Removing Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC.

[Oneone_user · Accepted solution]

Thanks a lot!

I've tried to check on the Creative cloud desktop but it didn't show any updates. I manually download the update. Now the version is 23.008.20555. The update is optional update. I will see if it can slove the issue.

[Pierre-Yves Formaz]

I have had exactly the same problem for many months. PFD files keep crashing and "not responding". I have de-installed and re-installed the app. Nothing helps. If there is no substantial improvement, I will move to another provider at the maturity of my Pro subscription

[carl_5841]

Same... It has never worked for me.... the most frustrating piece of crap I have ever (not) used. Uninstalled/Installed/Uninstalled/Installed/Uninstalled/Installed/Uninstalled/Installed/Uninstalled/Installed/Uninstalled/Installed....
Back here trying for more answers but instead of converting to excel I will be using excel to import tables...

Thank God for Microsoft (and that's saying something).

[Gill228943574cos]

So, I have had these problems for a week now............has Acrobat updated itself in that time? I will have to go back to no updates on my PC again.
After a week of crashing, closing and features not working I tried the "go back to old version" tickbox and it worked for a day. Today it will not print, keeps closing. So I uninstalled and tried a clean install - and that will not complete. It is looking for a cab file that is not there.........How on earth am I supposed to fix that? I see that Adobe no longer care for users who don't pay for the full-featured software. Very short-sighted IMNSHO. But you run your business your way and I'll stick to mine.

[matthew_0598]

Hi all, 

We have been running this script in Poweshell as administrator and it has been fixing the crashing and slowness:

Sometimes the script fails to reinstall Adobe. Make sure to use the software from the website.

^^^Script Breakdown:

1. Stop Adobe Services: This step stops all Adobe services, such as AdobeARMservice and AdobeUpdateService.
2. Close Adobe Processes: It closes all running Adobe applications by detecting and forcefully terminating any process with names like Acrobat* or Adobe*.
3. Clean Temporary Files: Deletes all temporary files from the user's temp directory to ensure the system is clean before proceeding.
4. Uninstall Adobe Acrobat: Queries the installed applications for any product with "Adobe Acrobat" in its name and uninstalls it.
5. Restart Adobe Services: If any Adobe services are necessary, they will be restarted after the uninstallation is complete.
6. Clean Up Installer: Removes any temporary installer files left behind.

# Define variables
$installerPath = "$env:TEMP\Acrobat_Pro_Installer.exe"
$logFilePath = "$env:TEMP\Adobe_Uninstall_Log.txt"
$servicesToStop = @("AdobeARMservice", "AdobeUpdateService")

# Function to stop all Adobe-related services
Function StopAdobeServices {
Write-Host "Stopping related Adobe services..." -ForegroundColor Green
foreach ($service in $servicesToStop) {
if (Get-Service -Name $service -ErrorAction SilentlyContinue) {
Stop-Service -Name $service -Force
}
}
}

# Function to close Adobe-related applications
Function CloseAdobeProcesses {
Write-Host "Closing any running Adobe applications..." -ForegroundColor Green
$processes = Get-Process | Where-Object { $_.Name -like "Acrobat*" -or $_.Name -like "Adobe*" }
foreach ($process in $processes) {
Stop-Process -Id $process.Id -Force -ErrorAction SilentlyContinue
}
}

# Function to clean temporary files
Function CleanTempFiles {
Write-Host "Cleaning temporary files..." -ForegroundColor Green
Remove-Item "$env:TEMP\*" -Force -Recurse -ErrorAction SilentlyContinue
}

# Function to uninstall any Adobe Acrobat applications
Function UninstallAdobeAcrobat {
Write-Host "Uninstalling any Adobe Acrobat applications..." -ForegroundColor Green
$adobeProducts = Get-WmiObject -Query "SELECT * FROM Win32_Product WHERE Name LIKE '%Adobe Acrobat%'" -ErrorAction SilentlyContinue

if ($adobeProducts) {
foreach ($product in $adobeProducts) {
Write-Host "Uninstalling $($product.Name)..." -ForegroundColor Yellow
$product.Uninstall() | Out-Null
}
} else {
Write-Host "No Adobe Acrobat applications found to uninstall." -ForegroundColor Yellow
}
}

# Function to restart Adobe services
Function RestartAdobeServices {
Write-Host "Restarting Adobe services..." -ForegroundColor Green
foreach ($service in $servicesToStop) {
if (Get-Service -Name $service -ErrorAction SilentlyContinue) {
Start-Service -Name $service
}
}
}

# Function to clean up installer files
Function CleanUp {
Write-Host "Cleaning up installer files..." -ForegroundColor Green
Remove-Item $installerPath -Force -ErrorAction SilentlyContinue
}

# Main script execution
Try {
# Step 1: Stop Adobe-related services and processes
StopAdobeServices
CloseAdobeProcesses

# Step 2: Clean up temporary files
CleanTempFiles

# Step 3: Uninstall any existing Adobe Acrobat applications
UninstallAdobeAcrobat

# Step 4: Restart Adobe services
RestartAdobeServices

# Step 5: Clean up installer files
CleanUp

Write-Host "Adobe Acrobat applications uninstalled and cleanup completed successfully." -ForegroundColor Green
} Catch {
Write-Host "An error occurred: $_" -ForegroundColor Red
Out-File -FilePath $logFilePath -InputObject $_
}

[pierret18811376]

There is a new update for Acrobat Pro today : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

[Gill228943574cos]

Has anybody tried it yet? I am having similar problems with my Outlook desktop and it could be something to do with Adobe online storage, which has insinuated itself into my Outlook as an Addin

[pierret18811376]

Hello,

There is a new update today for acrobat pro : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

[ali_3573]

I just figured it out. Grammarly is the reason for the crash every time. I just close Grammarly before launching Acrobat, and it will work like a charm.  Believe me, I tried every single solution, and nothing helped. 

If it's not Grammarly, just make sure from any other app that interrupting with acrobat. 

[pierret18811376]

Hello,

There is a new update today for Acrobat Pro : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

[Hank Photo]

This update fixed the problem on my new Asus 14s with the newer Intel Ultra 7 Series 2 processor.  I tried everything, but this latest optional update has fixed it for now.  Thank

[Hank Photo]

I reacted to quickly.  IT DOES NOT Work - Adobe still freezes

[pierret18811376]

There is a new update today for Acrobat Pro : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

[pierret18811376]

Hello,

There is a new update today for Acrobat Pro : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

[pierret18811376]

Hello,

There is a new update today for Acrobat Pro : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

[Sandy30978986k5i7]

I have only just started to have this issue this week. Have resorted to uninstalling and reinstalling Acrobat Pro every day to read PDF. When is this going to be fixed?

[Sandy30978986k5i7]

And today that has stopped working. Please fix immediately - I have work to do.

[westdr1dw]

Can you be more specific. Which version of Acrobat are you running? 

Short of having information on your specifics you may want to try these links; https://helpx.adobe.com/acrobat/kb/troubleshoot-acrobat-crashes.html

There is a tool to repair Acrobat. You wil find it on the Menu Bar under Help.

[pierret18811376]

Hello,

There is a new update today for Acrobat Pro : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

[pierret18811376]

Hello,

There is a new update today for Acrobat Pro : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

[pierret18811376]

Hello,

There is a new update today for Acrobat Pro : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

[pierret18811376]

Hello,

There is a new update today for Acrobat Pro : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

[pierret18811376]

Hello,

There is a new update today for Acrobat Pro : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

[pierret18811376]

Hello,

There is a new update today for Acrobat Pro : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

[pierret18811376]

Hello,

There is a new update today for Acrobat Pro : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

[pierret18811376]

Hello,

There is a new update today for Acrobat Pro : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html