• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
19

Latest version Acrobat Pro broken? Keeps crashing/not responding...

Community Beginner ,
Jan 02, 2024 Jan 02, 2024

Copy link to clipboard

Copied

Since about a month my, and my colleges Acrobat Pro (64-bit) version keeps crashing/hanging for some reason. The program is up to date. Last week I found a another new update, but it still very unresponsive. 😞

Is there an easy fix or do we need to go back and install and old version?

Thanks.

TOPICS
Crash or freeze

Views

60.9K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 4 Correct answers

Community Beginner , Feb 01, 2024 Feb 01, 2024

Just "Disable new Acrobat Reader" under the file menu and let me know if that work.

Votes

Translate

Translate
Explorer , Feb 21, 2024 Feb 21, 2024

I refered to the solution of removing the Acrobat registry, it solved.  Removing Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC.

Votes

Translate

Translate
Explorer , Feb 25, 2024 Feb 25, 2024

Thanks a lot!

I've tried to check on the Creative cloud desktop but it didn't show any updates. I manually download the update. Now the version is 23.008.20555. The update is optional update. I will see if it can slove the issue.

Votes

Translate

Translate
Adobe Employee , Mar 04, 2024 Mar 04, 2024

Hi there

 

The 64-bit application is a unified application for Acrobat and Acrobat Reader. If you have installed Acrobat Reader 64-bit and you purchase an Acrobat subscription, the Acrobat Reader 64-bit application will upgrade to become a fully functional Acrobat 64-bit application.

For more info. please go through the help page https://helpx.adobe.com/acrobat/kb/about-acrobat-reader-dc-migration-to-64-bit.html

 

~Amal

Votes

Translate

Translate
replies 163 Replies 163
Adobe Employee ,
Jan 02, 2024 Jan 02, 2024

Copy link to clipboard

Copied

Hi @Sjaak Banaan 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.2042X  installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC https://support.apple.com/en-in/102367  and try using the application there and check.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 

 

~Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 02, 2024 Jan 02, 2024

Copy link to clipboard

Copied

Hi Amal,

 

Looks like it's happening with all PDF files, that is also what my colleges are experiencing. Files are on a NAS, but it also happens on my own harddisk. To me at home and at work, so it is affecting several systems. Somewhere else someone noted this is happening to the 64-bit version only... can you confirm this? Is there a link to 32-bit version?

 

Yes, it is the latest version, just checked again: 2023-008-20421 (64-bit)

 

My Windows account has admin rights.

 

Trying the repair function now...  but I'm not feeling confident that this will fix it, since it is only atleast 3 systems at work. I didn't ask the rest of them...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 03, 2024 Jan 03, 2024

Copy link to clipboard

Copied

Hi there

 

Please try to remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

 

If it still doesn't work, please collect the Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 08, 2024 Jan 08, 2024

Copy link to clipboard

Copied

Does this coincide with the Creative Cloud Update?   My version of Acrobat DC as well as other programs, including Photoshop, as well as MUSE (EOL- but had worked until the update) is experiencing crashes on start-up that coincide with the CC update in December.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 12, 2024 Jan 12, 2024

Copy link to clipboard

Copied

I have the same problem. It seems that something is wrong with the current version of Acrobat. Adobe, please investigate and publish a fix asap!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 15, 2024 Jan 15, 2024

Copy link to clipboard

Copied

1-15-2024 the system is now crashing and I am unable to work on any file on my hard drive.  I have rebooted and no change.  I am receiving an error message "Acrobat made some improvements to functionality and performance.  You must restart Acrobat now to continue working."  The program closes and when i reopen this error message appears over and over.  HELP!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 15, 2024 Jan 15, 2024

Copy link to clipboard

Copied

I have been having the same problem recently but only mostly with complex PDFs like architectural drawings that we make and use. I disabled the new acrobat and it fixed the problem. CLick on the menue top left and scroll down...you should see an option for 'disable new acrobat'. Just click it and hit ok at the prompt. It limits some templates and other add on functions that seem to have been added and likely causing the problem. Reopened the same file and no issues. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 12, 2024 Feb 12, 2024

Copy link to clipboard

Copied

I can't even open Adobe Acrobat, how am I able to do the things you suggested?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Feb 12, 2024 Feb 12, 2024

Copy link to clipboard

Copied

If you are willing to uninstall and go back to a previous version?

Uninstall your current Acrobat

 

  1. Go here:

 

    1. https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html              

 

  1. Must install this exact version Mac OS v10.14 (ignore the Mac OS you’re running):

 

Spikestrider_0-1707765601456.png

 

 

  1. Install that and DO NOT launch it
  2. Go here:
    1. dccontinuousnov2023.html
  3. Install this version:

Spikestrider_1-1707765601456.png

Hope it works as well as it did for us.

Don’t forget to turn off the updates immediately!! 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 03, 2024 May 03, 2024

Copy link to clipboard

Copied

still crashing, adobe need to find a solution

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 03, 2024 May 03, 2024

Copy link to clipboard

Copied

Hi @WWF CONSULTIN29139866mwex 

 

Hope you are doing well.

 

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.

 

If it still crashes, please collect the crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
May 04, 2024 May 04, 2024

Copy link to clipboard

Copied

dear amal

acrobat is broken since last december and despite i investet hours in finding a solution, acrobat keeps crashing. i have to use chrome for viewing lager pdfs (more then 20 pages) and in chrome its runs like a brise ... so tell your technicians to correct what ever they messed up last year ... i really dont get it how bad your support is ... i read hundrets comments about the same problem in the last few month - how is this possible. 

please do my a favor and stop asking what os one uses - adobe is causing the problem and you have to fix it ... 

thx a lot for a real solution, not just words 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 09, 2024 Jan 09, 2024

Copy link to clipboard

Copied

Same.  Latest version of Adobe Pro is crashing and I'm getting "not responding" almost every time i open a PDF.  frustating 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 09, 2024 Jan 09, 2024

Copy link to clipboard

Copied

Getting the same issues with crashing every time any pdf tries to open cant get things done might have to revert to foxit if this cannot be resolved this seemed to happen with a recenty update

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 09, 2024 Jan 09, 2024

Copy link to clipboard

Copied

Same here.  Since the last update  evey PDF we try to open either we get the "not responding" or the Acrobat freezes.  This is impacting multiple systems in our lawfirm.  I also noticed that once Acrobat crashes we cannot open another PDF unless we go to task manager and end the Acrobat background process.

Please help!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 10, 2024 Jan 10, 2024

Copy link to clipboard

Copied

I confirm. the program stopped working stably.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 11, 2024 Jan 11, 2024

Copy link to clipboard

Copied

Same problem here; it just started in the last couple of weeks. The program repeatedly freezes for several seconds with a Not Responding message. I don't even need to have a document open--if I launch the program from the Start menu and just try to reposition the window, the same thing happens.

 

Has anyone tried, and had any success, the suggestions from Acrobat support above. I don't see any "that solved it" comments on here....

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 12, 2024 Jan 12, 2024

Copy link to clipboard

Copied

Update Jan. 12--bizarrely, the problem *seems* to have gone away this morning (after a few weeks of experiencing it every time I used the program). I didn't do any of the troubleshooting/repair procedures above, since no one had reported they were successful, and they all looked like the boilerplate "make sure your computer is plugged in" variety of troubleshooting suggestions. I'm guessing Adobe pushed an update that repaired the problem? Anyway, keeping my fingers crossed....

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 10, 2024 Jan 10, 2024

Copy link to clipboard

Copied

Me too! Keeps not responding.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 11, 2024 Jan 11, 2024

Copy link to clipboard

Copied

same here.. I had to reinstall Acrobat 5 times in the last months. Even tough I have a Acrobat Pro license, I could not install Acrobat Pro, the only solution is to install the free Acrobat reader, after which it asks me to upgrade to Pro. Then it works for a few weeks until the fatal freeze again. This morning I lost again 1 hour to simply open and sign a PDF document. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 11, 2024 Jan 11, 2024

Copy link to clipboard

Copied

Same here.  Latest version of Adobe Pro is crashing and I'm getting "not responding" almost every time i open a PDF.  SO frustrating.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 11, 2024 Jan 11, 2024

Copy link to clipboard

Copied

Me too!  Nothing seems to help.  Is there a fix on the way?

 

Do we need to delete and reinstall?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 11, 2024 Jan 11, 2024

Copy link to clipboard

Copied

I tried the Adobe suggestion to remove and re-intall and... exactly the same.  Don't bother wasting your time.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 15, 2024 Jan 15, 2024

Copy link to clipboard

Copied

I have been having the same problem recently. I disabled the new acrobat and it fixed the problem. CLick on the menue top left and scroll down...you should see an option for 'disable new acrobat'. Just click it and hit ok at the prompt. It limits some templates and other add on functions that seem to have been added and likely causing the problem. Reopened the same file and no issues. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines