Lizenz auf einmal ungültig

[christianp75527905]

Hallo liebe Community,

habe seit ein paar Tagen das Problem, dass meine Adobeprodukte nach einer Lizenz-Nummer verlangen und nach Eingabe wird geschrieben dass zu viele Geräte registriert sind. Habe aber auf dem gleichen Rechner bereits 5 Jahre gearbeitet ohne Probleme.

Btrifft

- Abobe Acrobat XI Pro

- Adobe Design und Web Premium CS6

Woran liegt das wie kann ich das lösen? 
Benötige die Programme nur gelegentlich und will daher keine neue Mietversion kaufen.

[AnandSri]

Hello @christianp75527905

I hope you are doing well. Thanks for reaching out. We're sorry for the trouble you had with Acrobat.

Please note that Acrobat 11 is now an end-of-support product, having ended support on October 15, 2017. Also, the activation servers are no longer available. Please see this article for more information: https://adobe.ly/4n25OH0

The suggested steps may or may not work. You can try rebooting the machine and using the Acrobat Cleaner tool to remove the currently installed app. Then, restart the computer and download the app from your account. Use the serial number again to activate the app.

Adobe strongly recommends that you update to the latest versions of Adobe Acrobat and Adobe Acrobat Reader. By updating installations to the latest versions, you benefit from the latest functional enhancements and improved security measures.

Thanks,

Anand Sri.

[christianp75527905]

Thanks for your reply.

I discovered yesterday that I have the same problem with the second Adobe product.
Design and Web Premium CS6

[AnandSri]

Hello @christianp75527905

For the Design and Web Premium CS6, you might want to post the question to the community team here, and they may be able to help you further: https://adobe.ly/3UNiJRn

See this article for the support process of the CS6 products: https://adobe.ly/41oEMBC

Thanks,

Anand Sri.