Local fonts not loading to Adobe

[sarahs68508]

Hi! We are trying to use Avenir Next LT Pro Demi in our Adobe programs but it is not loading or showing up. We have this installed locally on our computer and it shows up in Microsoft Word and PPT. Any ideas on how to get this font to load? Thanks!

[kglad]

if it's installed on your computer it should show up in adobe's apps.  

you shouldn't need to restart your computer, but try it anyway.

[sarahs68508]

Thanks - this seems to be happening with other fonts as well. Any ideas other than restarting? We've tried that.

[kglad]

these are system installed fonts, correct?  ie, they are not cc fonts.

[sarahs68508]

Correct.

[kglad]

reset your preferences - https://forums.adobe.com/thread/1595848?start=0&tstart=0