lost menu toolbar suddenly

[itd27362125]

Dear Adobe support,

The existing version always lost toolbar in Windows 10 1803

Adobe Acrobat DC

19.012.20035

[Amal .]

Hi There,

I understand your situation, as you are getting trouble with the toolbar hiding frequently on Adobe Acrobat DC, please try the following troubleshooting steps:

• You can hide/unhide the toolbar to make the work area more tidy and clean. To hide all toolbars go to View>Show Hide>Toolbar Items>Hide Toolbar alternatively press F8 to Hide/Unhide toolbar. For detailed information please refer to the help article in the link - Adobe Acrobat Workspace basics in Acrobat DC​
• If that doesn't work, please try to reset the preferences to default and repair installation and then reboot the system. Please refer to the help article in the link - How to reset Acrobat Preference settings to default. To repair installation go to Help>Repair Installation
• If the problem still persists, please sign out from the application and remove the application using the Acrobat cleaner tool and once done reboot the system and reinstall the application using the Acrobat DC installer. Links provided below:
• Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
• Download Acrobat DC installer for Enterprise term or VIP license

I hope this will fix the issue, do keep us updated with the results.

Regards,

Amal

[itd27362125]

Hi Amal,

It still doesn't work. It still happens sometime even reinstall

[ls_rbls]

Hello itd27362125,

This is a very late reply but I got curious with the reocurring issue.

Is your Windows 10 running in tablet mode or Desktop Mode? If that was the case, would switching to Desktop Mode improve in anyway?

What other programs or software are running simultaneously in the background when you use the Acrobat DC product? Can identify if a drastic change in available memory to the OS becomes available if you disable those other programs (for testing purpose) and just run the Adobe product by itself?

And how big is the file you try to work with when you say it still happens sometimes after trying Amals' recommendations?

Is this computer participating in a networked environment.. perhaps trying to share the same file in more than one computer? synchronizing to the cloud service?