Lost the option to save as a PDF

[sherrys31643487]

My documents won't save as a PDF, unless I go to options, add-ins, go, and add in Adobe Acrobat each time.  I no longer have the option to save as a PDF unless I do all that.  Any ideas how to fix this issue?

[AnandSri · Accepted solution]

Hello Sherrys,

We apologize for the inconvenience caused, as per the description above, you are not able to save a PDF using "Save-As" function, Is that correct?

Please navigate to Acrobat's Preferences once and uncheck these two options, Go to Edit>Preferences>General>Uncheck:

1. Show online Storage when opening files.
2. Show online Storage when saving files.

and check if this brings any difference. Make sure that you have the latest version of Acrobat installed, check for any pending updates of Acrobat from help>check for updates. Reboot the machine after installing any updates.

If you still experience any issue, please share the following piece of information so that we can assist you in a better manner:

• Please share a screenshot of the error/issue/pop up windows where you are not getting the "Save-As" option, https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot
• Is it a Mac or Windows machine and what is the version of operating system installed?
• Dot version of Acrobat installed? To identify, please refer to Adobe article Identify the product and its version for Acrobat and Reader DC

Let us know how it goes and share your findings.

Regards,

Anand Sri.

[AnandSri · Accepted solution]

Hello Sherrys,

We apologize for the inconvenience caused, as per the description above, you are not able to save a PDF using "Save-As" function, Is that correct?

Please navigate to Acrobat's Preferences once and uncheck these two options, Go to Edit>Preferences>General>Uncheck:

1. Show online Storage when opening files.
2. Show online Storage when saving files.

and check if this brings any difference. Make sure that you have the latest version of Acrobat installed, check for any pending updates of Acrobat from help>check for updates. Reboot the machine after installing any updates.

If you still experience any issue, please share the following piece of information so that we can assist you in a better manner:

• Please share a screenshot of the error/issue/pop up windows where you are not getting the "Save-As" option, https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot
• Is it a Mac or Windows machine and what is the version of operating system installed?
• Dot version of Acrobat installed? To identify, please refer to Adobe article Identify the product and its version for Acrobat and Reader DC

Let us know how it goes and share your findings.

Regards,

Anand Sri.

[Ajoy222356137wxe]

Thank you. Following procedure as described above works for me. Happy and glad.

Edit>Preferences>General>Uncheck:

1. Show online Storage when opening files.
2. Show online Storage when saving files.

[Shriya23126628nva2]

Hi Anand,

I am not getting the option to save my word file in pdf file type. I did the unchecking of 2 options as stated above but still not getting the option to save as pdf. Please guide me.

[Scott32289744lb2q]

Any solution to this?  

[Jennifer32617989chin]

This does not work for me.  I open a template, I want to save it as something else so I can use the empty template again next time.  I do not have that option.  It writes over the template.  Very annoying.

[CherylLasit]

There is no option for Preferences under edit!! 

[Patrick374536086elz · Accepted solution]

This was driving me crazy. FINALLY Found it. 

It's in the Menu button in top left. 

Seems so obvious now. But that was after I spent the last 2 weeks trying to figure this out. Brutal. 

Hope this helps.