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MacOS Sanoma Acrobat not working

New Here ,
Jul 29, 2024 Jul 29, 2024

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Hi All, 

 

We are currently having issues with Adobe Acrobat even after the latest release AcrobatDCUpd2400220964.  Our users are still not able to use any features within acrobat, we have just about tried everything. Attached below is an image of the blacked out tools that are no longer available. We cannot use most of the functions that appear on the left hand side of the app.

 

 

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Crash or freeze

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correct answers 2 Correct answers

Community Expert , Jul 29, 2024 Jul 29, 2024

@Anthony2333753639tc I sometimes have that issues....try 'Disabling the New Acrobat'

mpchow_0-1722289755365.png

 

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New Here , Aug 23, 2024 Aug 23, 2024

Yes, we had to delete the program completely from the macbooks using the uninstaller, then download the older version of adobe as that was the more stable version for macbooks. After downloading we then had the "Disable New Acrobat" and that had fixed the issue for all of our users. 

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Community Expert ,
Jul 29, 2024 Jul 29, 2024

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@Anthony2333753639tc I sometimes have that issues....try 'Disabling the New Acrobat'

mpchow_0-1722289755365.png

 

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Adobe Employee ,
Aug 23, 2024 Aug 23, 2024

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Hi @Anthony2333753639tc

 

Sorry for the frustrating experience. Following up to check if your issue is resolved or not.

Let us know, and we will be happy to assist and to learn more about this issue. 

 

~Tariq

 

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New Here ,
Aug 23, 2024 Aug 23, 2024

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Yes, we had to delete the program completely from the macbooks using the uninstaller, then download the older version of adobe as that was the more stable version for macbooks. After downloading we then had the "Disable New Acrobat" and that had fixed the issue for all of our users. 

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Adobe Employee ,
Aug 23, 2024 Aug 23, 2024

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Thank you for the update, @Anthony2333753639tc!

 

Again, sorry for the frustrating experience. I will share your product experience and the details with our engineering team. 

~Tariq

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