MacOS Sequoia - Adobe Acrobat Pro - Printing Issues

[Sandy Point Resorts]

Hi There!

I was wondering if anybody else has had printing issues since updating to macOS Sequoia? I am trying to print on my PIXMA Pro-100 and need to enter the page setup dialog to select borderless printing, however, since updating under the "Format For" none of my printers show up.

I am using a Macbook Pro with Adobe Creative Cloud. My Adobe Acrobat Pro is running version 24.1

If anybody has any suggestions, I'd be happy to try them out. 

Thanks!

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[Sandy Point Resorts]

Thanks! It's my first post, so I appreciate it.

[katie28812545qky0]

I have the same issue

[Chetan23677088sx52]

Apologies for the problem. can you please share us the logs so that we can look into the issue

Steps

1. Close Acrobat
2. Download and run Diagnostics utility https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
3. Select Start Diagnostics.
4. Now Open Acrobat and reproduce the issue.
5. Select Stop Monitoring, and share the log ID with us.

Thanks

Chetan

[Sandy Point Resorts]

Hi Chetan,

Here's the log ID: 8a7138b6-24f8-4565-860e-2d520d31eb82

Thanks!

[Chetan23677088sx52]

Thanks @Sandy Point Resorts  for sharing the logs. we have recieve the same
@Kshakti  is already looking on this case and we will update you on the same. apologies again for the inconvinience

[davecourtemanche]

Diagnostic log: 7c726cc7-0e90-4ba6-a3c2-cd1e1c930a64

From the print dialogue box, "Page Setup" no longer shows installed printers. Clicking the "Printer" button often crashes, either on click or when the dialogue box opens, switching to a different preset.

[scottp91016109]

By the way I have the same problem.

[shaktikeshri]

Hi @Sandy Point Resorts @scottpscott 

Are the printers not showing up in Sequoia is specific to PDF opened in Adobe Acrobat or any other file as well. Like for example - If you open the PDF in let's say Apple's Preview and try to print, are the printers showing up there?

• If those are showing up, then we'll have to investigate further .
• If those are not whowing up even for other apps like Preview, then you may have to work with Apple support to get it resolved.

[katie28812545qky0]

Hey I have the same issue,

I can print from preview no problem, it is acrobat where the printers do not show up on the printer settings page and, whilst I can print, the print is full of errors.

I know this is partially because the drivers are out of date as they have not updated to seqouia, however I am still able to print from preview on both my Ricoh IM C4500 and Canon TM-300

Thanks

[Sandy Point Resorts]

Hi @shaktikeshri,

The problem is not with a specific PDF, it is for all other files opened in Adobe Acrobat.

The printers show up in Preview; which is how I finally managed to print my file. However, I do have other projects that require printing and I need to access tiling and other options that I don't think Preview offers. 

The screenshot attached is when printing through Preview.

[Lucyola31678871w3y8]

I have the same issue. Not only in the Acrobat, but in all of the adobe products, after updating to MacOS Sequoia. None of them shows any printer on the page setup dialog.

[Sandy Point Resorts]

Have any of you had any luck finding a fix for this?

@scottp91016109, @katie28812545qky0, @Lucyola31678871w3y8 

[Lucyola31678871w3y8]

Not yet.

[shaktikeshri]

Hi Everyone,

We are not able to reproduce the issue at our end yet. We are investigating the logs shared by @Sandy Point Resorts and working with our support team to connect with any of you to have a meeting and understand the issue in details for further investigation and resolution.

Thanks,

Shakti K

[ClaudiaMasha]

Same here. The first dialog box only shows Any Printer. WHen I go to the next printer dialog box to choose my options it suddenly quits. This happens with Acrobat and Illustrator so far

[ClaudiaMasha]

I will add that it does not happen every time....maybe 70% of the time

[ChristianBlaise]

My printer is an HP PageWide Pro 477.

I had the same problem, can't print from Acrobat (the Print Centre opens, the printer starts, but no page is printed and the job finishes without any error in the Print Centre). This, for any PDF in Acrobat. Same files can be printed in Preview.

I found a way to fix it (and I think identified where it is coming from).

In the Print dialog from Acrobat, click on the 'Advanced' button. If your setting is 'Acrobat Default', you will have the problem (no print). If you change ANY setting, print is working as expected. Even better, if you change any setting and revert it back to what it was, printing will work!

I suggest to just check/uncheck one of the settings ('Print as image' for example). The global setting will change to 'Custom' and problem is fixed (you can save this setting if you want to).

Looks like the default setting of Acrobat is somehow corrupt!

[ChristianBlaise]

Oops, re-reading the whole thread, it does not seem to be the same issue, sorry.

The issue here is the printer not showing up, mine was the document is not printed.

Anyway, I found another issue, how to fix it and ideas for Adobe on where to search 😉

[Michael at BMcP]

Hi I have this problem too, but I tried your solution and I cannot get it work unfortunately.

[Mason38660773pswa]

did nothting for me.  the issue still exists

[Michael at BMcP]

Hi, I have this problem too,  after updating to MacOS Sequoia. I have installed the latest MacOS update - 15.0.1, re-installed printer drivers, updated Acrobat. No printer is available in page setup only 'any printer'. Also relevant paper sizes are missing from 'paper size' – I had to create custom paper sizes to get round this. When printing from Preview the paper sizes are available, so it is an Acrobat problem. Please see attached screengrab for reference. 

[katie28812545qky0]

Hey, this is exactly the issue I am still experiencing two+ weeks on from updating. Have reinstalled printers, driver, adobe creative cloud and all apps, everything. Preview does not have this issue so I am printing everything from that, but it is incredibly annoying to not be able to print direct from my adobe apps.

[Michael at BMcP]

I have the exact same problem. In addition, Acrobat crashes a lot when printing - this is a part of the error message -

Crashed Thread: 36 Dispatch queue: com.apple.printingplugins.printerpopup

Has anybody else experienced this?

In addition, Acrobat crashes at least 6 times a day – Is Adobe going to fix this?