Making pdf portfolio results in black layout screen

[tbolduc73]

Hello,

So I am trying desperately to create pdf portfolios using Acrobat XI. My flash player is up-to-date, but I continue to get a black layout screen when I attempt to create a portfolio. It looks like the uploads happened, but nothing but blackness. I see none of the file. Other than an old version of flash, what could be causing this?  Acrobat Pro XI or Reader are not my default pdf readers (I do not have admin privileges to change this). I am doing this at the office, so no cloud-based work here. Is that the issue? Thanks in advance to anyone who can help me with this.

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[Adorobat · Accepted solution]

Hi tbolduc73,

Could you please try downloading full Flash Player from the following link and see if that resolves the issue?

Adobe Flash Player needed for Adobe Acrobat and Adobe Acrobat Reader

Let me know how it goes.

Thank You,

Shivam

[pet shopp]

I get the same problem. The white frame is actually black on screen.

Adobe Acrobat Pro 9.5.5

NPAPI 32.0.0.270

PPAPI 32.0.0.270

MacOS Mojave 10.14.6

Safari 13.0.3