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Menu bar text large on secondary monitor

New Here ,
Sep 16, 2021 Sep 16, 2021

I have three monitors and the text size in the menu bar changes when I switch between monitors.  I have one 32" and two 27" monitors.  Everything looks fine on the 32" but when moved to either of the smaller monitors the menu bar looks weird.  It's basically just larger, you can see where it says "E-Sign" you can't see the bottom of the 'g' because it gets cut off and you can see that the "Help" is further down towards the end of the drawing tab and its about halway down the drawing tab on when on th emain monitor. Scaling is fine when it is any other program that I move to one of the smaller monitors.  Acrobat is the only program that gives me this issue.  With the preferences pop up it all doesn't fit on the secondary monitors eiter because it doesn't seem to get scaled down. I use the 32" as my main monitor and the other 2 are my secondary monitors.  Not really an issue that affects anything I do just more annoying than anything else.

 

Thanks

TOPICS
General troubleshooting , Standards and accessibility
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1 ACCEPTED SOLUTION
Adobe Employee ,
Sep 29, 2021 Sep 29, 2021
LATEST

Hi All!


Thanks for your time and patience.


The fix is available with the latest update of Acrobat & Reader DC Continuous track: Adobe Acrobat and Reader - 21.007.2009x Optional update.

 

Please install the latest patch, and let us know if you experience any issues.

See this article for detailed information about this release, bug fixes and how to update the app: https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-21-007-2009x-optional-up...


Regards,
Anand Sri.

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Adobe Employee ,
Sep 16, 2021 Sep 16, 2021

Hi @Ruben13 

 

Hope you are doing well and am sorry for the trouble you had. 

What is the current version of Acrobat installed on the machine? To identify, please click on the help menu>select About Adobe Acrobat and share the version details? Please make sure you have the latest version of Acrobat installed: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html# 

 

Also, what is the current version of the Windows OS installed? 

Launch Acrobat to the extended monitor and check the new option under View>Display Size and check if you are getting all the three options: Small, Standard, Large. If yes, select Small and check.

 

Also, try changing the resolution and scaling in the Preferences and see if that makes any difference.

 

Let us know how it goes and share your observations.

 

Thanks,

Anand Sri.

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New Here ,
Sep 16, 2021 Sep 16, 2021

I'm having exactly the same issue but with comment text. When comparing two PDFs on different monitors, the display of the comments is a lottery: sometimes comically large, sometimes illegibly small, sometimes not visible at all.

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Adobe Employee ,
Sep 29, 2021 Sep 29, 2021
LATEST

Hi All!


Thanks for your time and patience.


The fix is available with the latest update of Acrobat & Reader DC Continuous track: Adobe Acrobat and Reader - 21.007.2009x Optional update.

 

Please install the latest patch, and let us know if you experience any issues.

See this article for detailed information about this release, bug fixes and how to update the app: https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-21-007-2009x-optional-up...


Regards,
Anand Sri.

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