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Missing Partial GUI tools and Errors on Menus and Printing

New Here ,
Sep 03, 2024 Sep 03, 2024

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I am having issues with missing GUI tool buttons, errors on drop down menus (likely related to GUI), and errors on trying to print.

 

Previously when this happened - it finally led to the point where just trying to open a PDF caused Adobe to freeze.  Adobe itself would open directly as long as you didn't try to open a file.  Once you opened a file though, the only recourse was to open task manager and end the process. 

 

Things tried since then... uninstalled and reinstalled through Creative Cloud.  Uninstalled Adobe and Creative Cloud - and reinstalled both.  Uninstalled both, deleted all files that could be found associated with Adobe, and reinstalled Adobe Reader - which then installed the more advanced version I have access to.  That fixed the immediate crashing.  But, then started to again get the missing tool buttons - graphic only, they were still available to be clicked if you knew what / where it was.  After a little more time has passed, menu items are again causing error issues...  Printing is erroring out... and presuming just a matter of time until it all crashes again and I have to have IT completely wipe the install again (and delete all files) just to reinstall.

 

Since it doesn't look like I can insert it as a video, hopefully the dropbox link will allow it to be viewed:

https://www.dropbox.com/scl/fi/he3m4hjevepi8m3vrqdk0/Recording-2024-09-03-144515.mp4?rlkey=ux1pktsjs...

TOPICS
Crash or freeze , General troubleshooting , PDF

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New Here ,
Sep 03, 2024 Sep 03, 2024

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Screen capture from one of the times it crashed / froze before complete wipe and reinstall.  Note that the button in the middle of the error window would highlight, but did nothing when tried to be clicked.

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