Missing Pitstop Pro Tools

[James5C86]

I believe my Acrobat Pro DC (Windows) has auto updated and I cannot now access Pitstop Pro tools (or indeed other plugins).
I have tried the Enfocus workaround i.e. turning off 'Open documents as new tabs in the same window (requires restart)'. However, when I turned this option off, closed Acrobat, restarted Acrobat and went to turn on the above option again, it is already on.
Any suggestions? I am running Acrobat Pro DC 2020.013.20066, and Enfocus Pitstop Pro 2019.
Would it help if I upgraded to Pitstop Pro 2020?

Thanks, Jim Reader

[try67]

That's really a question for EnFocus...

[James5C86]

Unfortunately Enfocus throw it back at Adobe. This is the advice from Enfocus Support page. The last paragraph is the buck-passer

Background:
A recent update to Adobe Acrobat DC is causing the toolbars for installed plug-ins to disappear, including PitStop Pro toolbars. The issue only happens when the Acrobat setting “Open documents as new tabs in the same window” is disabled.

Solution:
Please enable “Open documents as new tabs in the same window” to avoid the issue until Adobe permanently fixes it in Acrobat.

• Open the Acrobat preferences
• Open the general category of the Preferences

If the “Open documents as new tabs in the same window (requires restart)” preference is not enabled yet:

• Enable “Open documents as new tabs in the same window (requires restart)”
• Restart Acrobat
• The toolbars will be back

If the “Open documents as new tabs in the same window (requires restart)” preference is already enabled:

• Disable “Open documents as new tabs in the same window (requires restart)”
• Restart Acrobat
• Enable “Open documents as new tabs in the same window (requires restart)”
• Restart Acrobat
• The toolbars will be back

Since the issue is within Acrobat itself, we suggest that you report this bug directly to Adobe via their forum, their support chat or via their report a bug page.

[Test Screen Name]

Ok, thanks for that. It seems Enfocus might not have a report of your specific problem, because they report that turning off tabs is a fix. But it isn't, for you.  Since it is not as they describe it might be a new or different issue. So I suggest you report it to them.

I would strongly support their recommendation that you report it to Adobe, but I have one small correction: you CANNOT report a bug here in these forums. Yes, you can mention it and discuss it, but it does not get into Adobe's system. Reporting it to Adobe is important because they use votes to decide whether to fix it. If there is only one report (perhaps from Enfocus) it may never be fixed. However, a report describing a problem in Pitstop will go nowhere, it has to be in terms of Acrobat... 

[James5C86]

Yes I understand. I will report it to Adobe. Can I also mention that it is not just the Pitstop plugin, we also run Quite A Box of Tricks and Quite Imposing, and neither of those are available in Acrobat either since this problem showed up.

[Test Screen Name]

I strongly suggest you report these to Quite Software, so they can do their own research. 

[James5C86]

I will do that but it does seem that the common demoninator here is Acrobat and its recent update, before which everything was working fine.

[Test Screen Name]

Please contact Enfocus for advice. 

[Dave Creamer of IDEAS]

Could it be that the updated Acrobat does not recognize the plug-ins as "certified" under the General prefs?

If you have "use only certified plugs-ins" on, try turning it off.

[James5C86 · Accepted solution]

I was convinced this was an Acrobat issue, so I uninstalled Acrobat Pro DC completely and installed the latest version. I also uninstalled Pitstop Pro and installed the latest version. Bingo! Everything now seems to be working again - including Quite (so far!).