MP3 format is not playing in another computer.

[cjx]

I had added a mp3 file in the acrobat. It plays well, however, when not playing in another computer.

Version Adobe Acrobat pro DC version 2020.006

[AkanchhaS · Accepted solution]

Hey there,

Thanks for sharing the Acrobat DC's version. The other computer on which media file isn't playing, is that a Mac or Windows?

To play an Audio or Video file on Mac, you would required supporting software which would open the file.

You may check the following-

1- Open Acrobat>Edit>Preferences>Multimedia(Legacy)> Preferred Media Player> What do you have selected there? Select the player accordingly.

2- For Mac OS, uncheck Do not QuickTime Player for multimedia items>OK>reboot Acrobat

3- If all the settings are at its place and you are still unable to play the MP3 on another computer. Then- Navigate to Acrobat> Edit>Preferences>Security(Enhanced)>disable "Protected View" and "Enhanced Security">OK>reboot Acrobat.

Note: changing above security is for only testing purpose. Once done, change it back to as it was.

Thanks,

Akanchha 

[cjx]

Much appreciated Akki_24, that helped. 

[AkanchhaS]

That's Great! 

Thanks for taking out time and updating the discussion. 

-Akanchha