My Acrobat is freezing and locking screen

[charles31852025hmg5]

When opening acrobat this locks on my screen and I cannot open back or use acrobat.

Very frustrated with this

[AkanchhaS]

Hi @charles31852025hmg5 

Sorry to hear about the trouble caused, and thanks for sharing the screenshot.

If the application starts to freeze this way on launch, please try these steps:

1- The issue appeared to the users who don't have Acrobat as their default app.

Set your Acrobat to the default viewer of .pdf file if it's not. 

2- If this doesn't help, then for testing, try switching back to the classic view from Menu>Disable New Acrobat>Restart

Once done, click on View>Enable new Acrobat and see if the issue reappears.

Thanks,

Akanchha