My email account doesn’t work anymore and cannot log in acrobat account

[Sze Wing28310896gnob]

my original email account was linked to my school account, and it doesn't work anymore (school name changed), I cannot log in my original email account anymore, hence I cannot verify and  change my email account in the acrobat. All of my nursing notes were only save in acrobat drive, any help? Acrobat service said they couldn't assess and transfer the files due to privacy concerns, they advised I asked in here instead... 😭😭😭😭 

[Eric Dumas]

Your username (email) and password to log in to Adobe should remain the same even if your email is not accessible anymore, allowing you to log in. Unless your Adobe account was linked, managed and paid by the school. The IT Department might have disconnected it all at once. Have you contacted the school?

If this is your own account, you should be able to access your files. Did you use the Creative Cloud Files to sync on your laptop/computer, even disocnnected, you can access the files from there.

[Sze Wing28310896gnob]

What I saw as followed: we don't have an account with that email address... 

[Sze Wing28310896gnob]

What I have saw..

Social sign in not supported

You have previously signed in with a social account, but unfortunately this application doesn't support social sign in. To continue, please verify your identity and create a password for your account.

[Sze Wing28310896gnob]

It said my account was socially linked 

this is my account 

I use the creative iCloud sync 

I didn't change my password but the app required me to enter code which sent into my email (never exists)

but still once can't log in can't access any 

[jane-e]

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@Sze Wing28310896gnob wrote:

Acrobat service said they couldn't assess and transfer the files due to privacy concerns, they advised I asked in here instead. 

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Contact the IT at your school and see if they will assist.

Jane

[Sze Wing28310896gnob]

Never have this email existed