New Version is unstable on new computer 24.1

[adamt18510785]

I have the new ryzen 9950x

2x rtx 4090s

128gigs of dd5 

win 11

I've uninstalled, re-installed, used the AdobeAcrocleaner. But nothing helps the program works 50% of the time or it hangs and crashes. 

Why is this 30 year old program so unstable, is there something I can do to fix this? 

[zaini_9844]

It sounds frustrating! Given your powerful setup, stability issues could be caused by compatibility or driver conflicts. Ensure your GPU drivers and Windows 11 are fully updated. Try disabling GPU acceleration in the app settings or running it in compatibility mode. If issues persist, you might want to reach out to Adobe support for further assistance.

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[Chetan23677088sx52]

Hi @adamt18510785 

Apologies for the problem. can you please share us the logs so that we can look into the issue

Steps

1. Close Acrobat
2. Download and run Diagnostics utility https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
3. Select Start Diagnostics.
4. Now Open Acrobat and reproduce the issue.
5. Select Stop Monitoring, and share the log ID with us.

Thanks

Chetan