Not Able to Extract Pages from Organize Pages

[Andrew5E63]

Hey Community,

One of my colleagues is getting a weird bug.

Ususally when we try to extract certain pages from a pdf we go to "Organize Pages", select the pages we want, and then drag them onto the desktop or a folder. It will then create a new pdf called, "Untitled Extract Pages.pdf".

When this colleague does it, he's currently getting a different cursor, I've attached a photograph of it. When you let go of the click and drag, nothing happens. Can someone tell us what's going on?

Thanks!

[ls_rbls]

Do you both have the exact same version of Adobe Acrobat Pro DC.

The change in cursor type is a normal visual indicator that lets the user know a drag n' drop action is taking place or executing. The mouse pointer will return to the select tool arrow pointer or hand (whatever the user has chosen) once the drag n' drop action is done.

I don't think dragging a page outside of the Adobe Acrobat workspace is  allowed by the software design itself or because of privlege context due to JavaScript security.

Have you checked if by disabling all security preferences like Protected Mode and Enhanced security will allow to drag and drop a page outise of the Acrobat workspace?

Otherwise, you will need to stick to the built-in feature by clicking on "Extract" and manually selecting a folder where you want the extracted page to be saved to.

[Andrew5E63]

Yeah, we have the same version of Adobe Acrobat Pro DC.

I'm going to try your suggestions but my cursor basically looks like this and I'm able to extract certain pages from the document onto the desktop. He used to be able to do that as well.

 

Once I let go of the click and drag on my machine, it performs as it's supposed to and it creates that pdf as described in the original post. Strangely enough we have the same exact machine on the same exact operating system. This has to be either a weird glitch or something stupid. I've already tried holding shift, ctrl, and alt with no differences in the end result. 

[ls_rbls]

Interesting,  I think this may be related to the last update.

I updated my Acrobat recently and have the same cursor changed as in your screenshot and it doesn't do anything.

You might be right if it is a bug that was introduced with in the last update, specially if it was working before with no issues.

[ls_rbls · Accepted solution]

Well, it may or may not be abug.

The issue occurs if you've enabled  the "Enable Protected Mode at Startup (Preview) preference.

Unchecking this option resolves the issue.

[Andrew5E63]

Worked like a charm! Thanks!

[James A Hance]

Not finding this setting. Please provide some bread crumbs to get there.

[James A Hance]

Re-installed Acrobat. Didn't find the setting, but Acrobat is back to behaving as expected.