Not able to save in Acrobat Pro DC

[stephenh74496090]

The program shows an empty box when saving or trying to sign forms? 

[Amal. · Accepted solution]

Hi there

Hope you are doing well and sorry to hear that. AS described you are getting the blank white box on saving the PDF.

Please go to Edit (Win), Adobe Acrobat (Mac) > Preferences > General > Uncheck 'Show online storage when saving file' and 'Show online storage when opening file' > Click OK and reboot the computer once.

Regards

Amal

[leticiam8307069]

Edit does not offer Preferences, etc.

[Amal.]

Hi @leticiam8307069 

I'm sorry to hear that you're experiencing issues with Acrobat DC, but I'm here to help you resolve them. Your detailed description is a great start, and I appreciate your willingness to share more information.

To better assist you, it would be incredibly helpful if you could provide a small video recording of your workflow. This visual representation will give us a clearer understanding of the problem you're facing.

In the meantime, I have a few initial suggestions to troubleshoot the issue:

1. PDF File Specificity: Is this problem occurring with a specific PDF file, or does it affect all the PDFs you try to open? Please attempt to open a different PDF file to see if the problem persists. If your files are stored on a shared network or drive, try downloading one locally to your computer and then open it to see if that makes a difference.

2. Acrobat Version: Let's make sure you're using the most up-to-date version of Acrobat DC. To check your version, go to the "Help" menu, and select "About Acrobat." Ensure that you have the recent version 23.06.20320 installed. If not, you can also go to "Help" > "Check for updates" and, once updated, please reboot your computer to ensure the changes take effect.

3. Repair Installation (Windows Only): If you're using Windows, you can try repairing the installation. You can find this option in the "Help" menu. This might resolve any underlying software issues.

4. Reset Acrobat Preferences: Sometimes, resetting Acrobat preferences can help resolve unusual problems. You can follow the instructions provided in this Adobe Community post to reset your preferences to their default settings.

5. Create a New User Profile (Windows) or Enable Root Account (Mac): If the issue persists, you might want to try creating a new test user profile with full admin rights on Windows or enabling the root account on macOS. This can help determine if the problem is user-specific.

Please try these steps, and if the issue still persists, don't hesitate to reach out again.

~Amal