Not possible to copy German Umlaut letters and Danish letters in Adobe Acrobat ??

Report · Feb 01, 2022

I just got a new Mac (clean slate install, not Migrant Assistant) and now, out of a sudden, it is impossible to copy letters containing ö ü ä / æ ø å, which have totally killed my workflow since I'm studying a lot of German and Danish text books.

When I try to copy this sentence: Dieser knappe historische Überblick diskutiert die Problematik dieses Verständnisses in historischer Perspektive...

It looks like this: Dieser knappe historische berblick diskutiert die Problematik dieses Verst ndnisses

in historischer Perspektive .... (as can be seen: the ü and ä is missing).

I've been in contact with Adobe regarding this and they said "it is not an adobe or pdf issue." - Well, how come that when I use the native OS Preview-app as PDF-app, then I can ⌘ + C copy the setence including the German umlaut letters without any issue??

I've installed the Unicode in the character viewer (see screenshot below), but in vain. Is there anything I can do so I can ⌘ + Copy German/Danish letters from Adobe Acrobat PDF texts?

PS: I'm aware of the right-click and select "copy with formatting" feature, but this solution doesn't work for me since I need a fast keyboard shortcut as ⌘ + C and the "copy with formatting" feature puts the copied text in quotation marks.

Thanks ! 🙏🏼

Report · Feb 01, 2022

This is a bug in the latest versions of Acrobat and Reader. There's nothing we can do about it. Only wait for Adobe to solve it...

Report · Feb 01, 2022

Not the answer I was looking/hoping for, but I'm glad you took the time to let me know, @try67. Last day I spent more than 3,5 work hours trying to figure this out and I could easily have been wasting 3 more hours today trying to fix a issue for which there are no cure. So now I'll just wait as "patiently" as I can. - Thanks again @try67 ! 👍🏼

PS: wish that the Adobe agent I spent my afternoon with last day would have been able to tell me this, so I didn't have to waste so much time on an unfixable bug!

Report · Feb 01, 2022

If you want you're welcome to try out this new (free) tool I've published that displays an entire page's (or even the entire document's) text in a dialog window with a single click. I believe it might extract those symbols correctly, although haven't been able to test it myself: https://www.payloadz.com/d1/?id=3387018

If you could let me know whether it works for you that would be great!