Not printing full document after update

[nts123]

After the recent update to Version 2019.008.20071 neither Acrobat Pro DC or Acrobat Reader DC will print the my document properly. Large portions of the document doesn't print. I have opened the pdf file in a few other applications and they have all printed it out fully.

I am really disappointed as I have only just paid for the Pro version and now this happens.

Can you please advise how (and when) you can fix this otherwise I am going to ask for a refund as this is totally unacceptable.

[Adorobat]

Hi nts123,

Sorry for the trouble you are facing.

As mentioned, Acrobat and Reader not printing the pdf files completely after the update, could you try rebooting the machine once if you haven't already and try printing again? Does that help?

Does this happen with a specific pdf file or with all the pdf files?

Also, would it be possible to share the screenshot of one of the printed pdf with us? To share the screenshot here in the forums, refer to the steps given in this link: https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Also, let us know the operating system you are using - Mac or Windows?

Let us know if you need any help.

Shivam

[nts123]

I have just had an online chat with one of your staff members and apparently I have to wait for another update to come out for this to be fixed.  I hope this happens very soon as I totally rely on PDFs for work.

[AnandSri]

Hello Nts,

We have just released the update/patch of Adobe Acrobat and Reader official update (19.008.20074) containing the fix.

You can manually trigger the updates from to Help > Check for Updates. Or manually install the updates from 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products

For detailed information about the release, you can refer to Adobe article DC Release Notes — Release Notes for Acrobat DC Products

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

[nts123 · Accepted solution]

Hi Anand,

Thank you for that. I have installed your latest update and my issues have now been resolved

Can you please just point me in the right direction for giving feedback on requests for future updates, as there are a few improvements that I think will make this app just perfect.

Regards

Shirley Dunn

[moderator deleted private data]

[AnandSri]

Hello Nts,

You can use the Adobe Wish form to file a feature request or request modifications in the existing feature Feature Request/Bug Report Form

Thanks,

Anand Sri,

[PHENPHEN]

With the LASTEST VERSION 2019.012.20036, all print pdf were not full, three documents (Stat,bank ou private files) give the same result. Another document not pdf is printed without pb or missing part.

thanks for your help, Best regards

[PHENPHEN]

With extension 2019.012.20040 is ok now . no comment