Numbers showing as symbols

[Scott6471]

Hi,

We recently ordered number of Acrobat Pro licenses for our team, but a few are having a problem when editing documents; whenever they try to change a letter or number with another number it shows as a symbol (doesn't happen with alphabetical inputs). The latest updates have been installed and noteably they are running on the 64bit version; my 32bit installation does not have this problem (each time i try to update to 64bit it says the "operation failed").

Is there a known issue with this for 64bit versions or is it something else (settings between us look the same). If it is 64bit related, is there a way of downgrading to 32bit to see if that changes anything?

[Luke Jennings3]

It's usually better to make edits to the original document and produce a new pdf*, my guess is the fonts are not embedded in the pdfs and/or the needed fonts are not installed on the individual computers. You can try to run a preflight profile on one of the pdfs to embed the fonts (Tools> Print production> Preflight> Fixups) or embed the fonts when creating the pdf, if possible. If you go to File> Properties> Fonts, all fonts should say embedded subset.

I don't know if this issue is related to 64bit.

*Acrobat cannot re-flow the copy or adjust spacing easily.

[Scott6471]

Thanks Luke,

Checked that and everything seemed ok. However, when looking at the fonts under properties, it lists Helvetica but doesn't say "Embedded" at all. Interestingly, if the user tries to edit this file no text works (tool bar says Arial, but in the drop down list Helvetica is not shown as an installed font, which is I suspect why no text can be used?

Note: That is not the same document we were having issue with yesterday, we just chose another random PDF. 

We opened the original doc we were having issue with and looked at fonts under properties. It shows all fonts as "Embeded subset" but the Arial fonts are all Arial Bold MT and that does not show in the fonts list in the editing pane of the doc.

Would this suggest missing fonts on the PC or are there some missing from Acrobat Pro? If Acrobat Pro, how do we get them?)

[Luke Jennings3]

"Would this suggest missing fonts on the PC or are there some missing from Acrobat Pro? If Acrobat Pro, how do we get them?)"

Fonts might be needed on the PC, not in the Acrobat application.

It's hard to say why you can't edit on some PC's, I would find a pdf that is having issues and run the embed preflight (do this on a PC that does not have issues), then try to edit the pdf after confirming all fonts say embedded subset. If this works, you have a soultion. Are you able to request pdfs with properly embedded fonts? adjusting the settings when creating the pdfs might also be a solution.

[Scott6471]

Thanks again Luke.

Initially I have reached out to my IT department because strangelty there do appear to be sificant differences between the fonts I have installed (PDF's all editable ok, no issues with anything) and what others have who are having issues editing properly.

I'll revert back once that part has been resolved.

[Scott6471]

Hi Luke,

Ok, so had a call with my IT ansd confirmed installed fonts are pretty much the same across both PC's, mine not having issues, colleague having issues.

The example document we are working on uses only Arial Font. I went through the pre-flight process to embed the fonts and on both PC's, when the PDF is opened the propoerties say on both that the fonts are embedded subset, the list is the same for us both.

The problem persists. I can fully edit, colleague can only edit alphabetical characters, not numbers. 

PS We also checked the keyboard language settings on his PC and that was all set correctly as UK.

Attached is a screenshot of a date being changed:

Anything else you can think of to try?

[Luke Jennings3]

Check the Acrobat preferences on the PC that is having issues, compare it to your preferences (see screen shot). You may see an improvement if Acrobat is re-installed on the offending PC, and be sure to say "yes" to the "replace existing preferences" question when you re-install. Out of curiosity, check the font of the badly edited text (using the Output Preview tool> Object inspector).

You might want to clear your font cache, there are several ways to do this, you can google it and find a method that you or your IT people are comfortable with.

Try switching keyboards with the offending PC.

[Scott6471 · Accepted solution]

Firstly apologies for such a long time to respond.

We finally got to the bottom of the problem we were seeing on a couple of users pc's using Acrobat Pro. It turns out that the language settings for the program in "Preferences" were as "English with Arabic support."

Simply saving the details as operating system default instead and everything is now working just fine. Such a simple solution, but no idea why it defaulted to loading the program with those options.

Thanks to all that contributed

[Catherine25337203ty3w]

Thank you so much for your solution, such an easy fix to something that was driving me mad.

[CAROLYN26579822io25]

Thank you so much, you have just saved my sanity!! My Acrobat was reinstalled yesterday as it suddenly just stopped working, today I went to edit a pdf to add some notes but as soon as I entered a colon : it went to the LH of the text, then numbers were just coming up as (to me) squiggles - my language was also set to 'English with Arabic support'.  Why, Adobe, for the love of your chosen deity, WHY would a reinstallation in the UK have that as the default setting??? 🤬🙄

[Guido27145925k0k9]

Thank you for the information. It helped solve the same issue over here.
In only one of the systems where Adobe Pro is setup here, in the Language section the "English with Arabic support." and all the options for "Editing in Middle Eastern Languages" were toggled or activated by some unknown reason probably only Adobe understands.

[Mark Anthony34898248f1dm]

Hi this still didn't work for me.  Although I have chosen Application Language: Same as operating system. Numbers are still being written in Arabic script

[Abambo]

Check in the preferences, Language, the “Hindi Digits”.

That needs to be turned off, well, except if you want Hindi digits.

[Mark Anthony34898248f1dm]

it's unticked as per your screenshot 😞

[Abambo]

Well, this solves the problem as described here: https://community.adobe.com/t5/acrobat-discussions/numbers-showing-as-symbols/m-p/13831162#M413934, at least for me. You will need to share a screenshot so that we see what you see.

[Ayodele35408219x9y8]

Thank you this helped resolve the issue 

[chayar2215999]

Thank you, have spent weeks looking for the solution since the last update when everything changed.  Had got to the point of changing font just for a number, and then with my new laptop was going to use a windows symbol, before I came across this solution.  I'd even checked all my settings several times as they've always been the same.

[BernaYildiz]

thank you soooo much! I was having a lot of problems and couldn't edit it until I saw this solution. 

[Donza3D]

I have the same problem but with Photoshop Beta. It only happens with system fonts (Arial, Times, Calibri, etc - so they are installed) & not with any other fonts. It also does not happen with my normal version of Photoshop or any other graphic or desktop program. I am running Windows 10 with 16gb & a graphics card so not a resource issue. I put in a bug report but have had at least 3 version upgrades that still have not fixed the problem. None of the other incidents deal with Photoshop Beta so the other suggested fixes are not available to me.  I dont think it's an available setting or a pref.  I am attaching a screenshot showing text ("test 123")  in Arial & Times NR fonts.  current Adobe Photoshop Beta Version: 25.7.0 20240307.m.2537 cf1d3bc x64 

Anyone else having this issue?

[Donza3D]

I just realized I had already received my solution from one of the techs (I forgot I had posted it). Basically I needed to delete the Preferences settings folder "Adobe Photoshop (Beta) Settings" & just restart the program. I had to retweak my UI but that only took a minute & everything is now showing up like it's supposed to. Thank you CoryShubert

If anyone else is having the same issue you can check out this help page:

https://helpx.adobe.com/photoshop/using/preferences.html#Manually