Office 2010 : PDF Maker Pane is missing in ribbon

[Laurent_BLONDEL__FR_-upgFvE]

Hi,

After upgrading from MICROSOFT Office 2007 to 2010, I notice that PDF Maker is missing in Office Ribbon.

I tried Repairing & Reinstalling ADOBE Acrobat 9.0 (+ Update to 9.3.2) but still the same problem.

Another try :

Fresh install of Windows XP SP3 + Office 2010 Pro + Acrobat 9.0 + Acrobat Update to 9.2.0 + Acrobat Update to 9.3.2

Same Problem

COM Addin is active but PDF Maker Pane is missing in Office 2010 Ribbon.

I tried soluce in article 330984 (kb) but without success.

... so is Acrobat PDF Maker Addin is compatible with Office 2010 Pro (Word, Excel, ...) ?

Is there a fix or should I wait next patch from ADOBE ?

Any help would be greatly appreciated.

[Chris_Houlahan]

We are a training institution using the latest Microsoft Office Pro (2010) and Creative Suite Design Premium (CS5) suites.

Pdfmaker has been a key part of the PDF Basics syllabus for some time and to have to wait till the end of 2011 for a solution (Creative Suite 6?) is a large inconvenience.

Given that Adobe are still selling Acrobat 9 as a "current" product as part of the suites, I believe that a free upgade to Acrobat 9.xx that has the functionallity restored should be in order, rather than being told that "ps and by the way ... the product that you bought TODAY doesn't work and possibly never will unless you upgrade"!

[Guest]

At Chris!

Hear hear!  I just had this discussion with Adobe about just purchasing CS5 and they said since I bought that version I could not get the free upgrad to Acrobat X.

I said... what a JOKE... are you serious... I just shelled out X amount of dollars and since Acrobat isn't really part of the Suite (its a sepearate download) I can't upgrade it by itself?  UM ... I feel if it is a sepearte download we should get a free upgrade on that product.

I"m with ya Chris... what a joke!

[adcdef]

Unfotunately it is true that Office 2010 does not support Adobe Acrobat anymore (except the printing part). Please tell so to your students (Its a kid of Corporate War in which both Adobe & Microsoft stand to lose ).

However Nitro Pdf Pro does integrate well with MS Office 2010 ( and lower versions as well ) and establishes all the interactivity that Adobe Acrobat & Microsoft office enjoyed in previous versions & and if I may say so , in a better way.

[Dave Merchant]

Unfotunately it is true that Office 2010 does not support Adobe Acrobat anymore (except the printing part). Please tell so to your students (Its a kid of Corporate War in which both Adobe & Microsoft stand to lose ).

There is no "corporate war" and it's certainly not the case that "Office 2010 does not support Adobe Acrobat" - that's not how it works; Office is the parent appplication. Office 2010 has a different API, which requires everyone making add-ons to write significantly-different code. Nothing specific about Adobe or PDFMaker in that regard, it affects everyone. *Acrobat 9* does not support *Office 2010*, but Office/Microsoft don't care one way or the other. They're perfectly entitled to change their API if they want to, but nobody - not even Microsoft - can write code that predicts those changes in advance.

Microsoft Office 2010 32-bit is fully supported by Acrobat X, both ways - you can export to the PDFMaker plugin to create PDFs, and convert PDFs back into Word and Excel files from Acrobat. Currently there is no PDFMaker plugin for Office 2010 64-bit; as has been discussed in detail on these forums and elsewhere, there are sound engineering reasons for this, and Office x64 users will have to be patient until the API is stable enough to develop against.

[Undon3]

Where can I read about these "sound engineering reasons"? Didn't found the topics. Thank you.

[Chris_Houlahan]

Spoke to Adobe customer support about this yesterday and their response was to downgrade to Office 2007 if pdfmaker is that important – a fairly arrogant approach.

This is an Adobe problem, not Microsoft, as they are the 3rd party providing the plug-in. (Adobe are quick to point this out when it comes to Photoshop plug-ins.)

We are an adult training institution and pdfmaker is part of our PDF Basics syllabus which we offer with the latest Microsoft Office/Adobe Design Premium packaged suites. As we advertise using the packaged suites upgrading an individual product outside of the automatic updates is not an option.

[astarxy]

it can be done, add-in, also in 2010.. check previous topic..

brg

[wildcatfan_101]

The point is that we paid for a fully functioning product.  Adobe advertise their product works with Microsoft Office, that is one of their selling points.  When we, the paid customers, purchase a product we should expect a working product.  What we should not hear is that Adobe 9 does not work with Office 2010, if you want it to work upgrade to Adobe X.  This amounts to throwing fuel on a fire.  We, the customers, should purchase a new product from a company that initially sold us a non-functioning product?  Just how does that make any sense?  It is this type of customer service that will lose a company customers; once they leave they are not likely to return.

It is also real easy to point fingers at Microsoft, they're an easy target.  The thing to remember there is that Microsoft does not market their product using the works with Adobe tag line.

I am disappointed that the product that I purchased does not work as advertised and I realize that there is very little one person can to to remedy that.  The only thing that would really work is for everyone to start talking, by spending their hard earned money elsewhere.

[try67]

Where did Adobe advertise that Acrobat 9 works with Office 2010?

[Francis_55]

A previous person noted that is a user to user forum, and that people working for Adobe where flagged as such.

What then exactly is the status of the people who do not seem to have any problem with the product, and who spend their time telling others their problems are due to the fact their expectations are wrong in the first place, and that they should purchase a new upgrade every year before they even ask for their product to work?

[try67]

My status here is "user", just like yours.

And I'm not saying there are no problems with this product, not at all. All I'm saying is that you can't invent your own features and then complain when they don't work. If you could show me where Adobe mentioned that Acrobat 9 is compatible with Office 2010, I'll understand and support your complaint when it doesn't work properly. But the fact is that Adobe says exactly the opposite, for example here:

"Adobe has not formally tested Acrobat 9 software with Microsoft Office 2010 applications, and does not certify the behavior of using the two programs together. "

Found here: http://kb2.adobe.com/cps/843/cpsid_84399.html

[Undon3]

I will cherish the good "uncertified" days when these two (Acrobat 9 and Office 2010 x64) worked together just perfect. Acrobat X is so much better at being certifiably non-working... Lucky me I don't use Office that often.

Maybe it is time for Adobe's own office suite? I'd buy that instead of Microsoft's if it would integrate with CS5, has all needed file formats and is x64.

But until that day comes, Adobe, please get your stuff together, for the love of God...

[gkaiseril]

Not only does Adobe have issues, but I can not display the image preview for NEF (Nikon RAW image file format) in Windows 7 Explorer. And there are other programs that have issues with MS Windows 7.  MS has also caused issues in the past with radically changing the macro language within their applications as part of a major version.

[wildcatfan_101]

It's real easy to create a KB after the fact.  Instead of fixing the current product, they issue a KB stating that it has been extensivly tested and will not work.  If you wish it to work please buy the next product (Adobe 10).  If Adobe X will be support as wonderfully as Adobe 9 why bother?  The common consensus is that Adobe 9 is lacking.

And you are correct Adobe has not come out and stated it works with Office 2010, they go the exact opposite and just state Office.  When Office 10 is the most current product and an application is released stating it will work with Office a user starts to expect something.  Some products have been misleading the public for years and the public keeps coming back for more.

Wouldn't life be simpler if companies would just fix some of the product they release.

[wiggyboo1966]

Oh ... this has been a bit of a depressing week ... I have only just purchased CS5 because CS3 was not compatible with Windows 7 and this discussion seems to imply that I will need another updgrade to have all the features of the pdf printer ... How depressing ... Not good customer relations and has made me rather bitter ...

[Guest]

Click File > Save As > Select .PDF (in the Save As Type)

This converts any MS Office 2010 file to PDF. The Acrobat add-ins are installed correctly, however, the "Save as PDF" from Office 2003 and it's predecessors is missing. I'm not sure if this is by design or a design flaw, but the steps above work just fine.

[Dave Merchant]

Participation in this forum requires that you all comply with the acceptable use policy, in particular:

"Personal insults, verbal attacks, and generally offensive,  disrespectful, or abusive messages will be edited or deleted by forum  hosts. Repeated violations will result in temporary suspension of forum  access, eventually leading to being banned from forums."

[txt_xtra]

I think this problem may have been fixed by microsoft at some point. I can now create clickable, navigateable PDF's from office 2010 WITHOUT any adobe PDF software installed. Steps to reproduce:

1.) make your normal word document with links, table of contents, urls, whatever.

2.) go to file -> save & send -> Create PDF/XPS document -> Create PDF/XPS document (button)

3.) Ok here is the important part, when the "publish as PDF or XPS" dialog save window comes up, click the OPTIONS button.

4.) Under "PDF Options" Section at the bottom, UNCHECK ISO 19005-1 compliant (PDF/A)

5.) Make sure that "create bookmarks using headings" and "document structure tags for accessibility" are both checked. Click OK.

6.) Save your PDF by clicking "publish" after giving it a file name

Your PDF should now be clickable in adobe pdf reader, xchange PDF reader, etc...

I tested a few documents now and they all seem to work. The key is turning of PDF/A compatability. Not sure how important that is! but if you turn it off, then problem solved! Once again, I have no adobe PRO product installed in this scenario. it is not nessecary any longer it seems.

well it worked for me (tm). winword version is 14.0.5128.5000 (32-bit)

Anyways, I hope this works for you guys. I havent tested it throughly but it appears to work, so write back and let me know if its a solution now.

[Undon3]

I have solved this problem in a very (un)original way some time ago. I thought I should make a clean install of Windows 7 SP1 once it appears as a full ISO on MSDN... and that I did.

I also downloaded the Office 2010 ISO from MSDN, and by mistake, I installed the x32 version this time instead of x64... This proved to be a good move in the end, as everything works perfectly well, and meh, I just conquered the thought that everything should be x64.

[udonna]

I'd like to add to this thread, which I see is still unresolved, the following scenario:

I purchased this month the Office 2010 home edition. I then downloaded from the Adobe Web site the Acrobat 10 Professional trial version. Was very happy as the PDF maker was on the ribbon and life was good 🙂

In the end decided that for my needs, CS 5.5 (ME version) that has Acrobat 10 Professional bundled in it, is a better deal and purchased it.

Uninstalled the standalone-Acrobat 10 trial version and installed CS 5.5.  Now the PDF maker doesn't appear on the ribbon. I find it's options useful--and miss it very much.

Additionally, find it strange that I had it and now I don't..

[udonna]

forgot to note the environment:

Office 2010 for Windows 7 64-bit.

[Guest]

Donna,

Acrobat 10.1 is required to run Office 2010 in 64-bit:

http://www.adobe.com/support/downloads/detail.jsp?ftpID=5135

[udonna]

Great thanks Kelly--that was it! I had Acrobat 10 installed, not 10.1, and after installing the correct update the PDF maker now is part of the ribbon and has even more functionality than before.

Just a note for those (like me) that are using ME-Middle East versions: download the update from Winsoft's site. 

(http://www.winsoft-international.com)

[Guest]

Wonderful news Donna!