Only MS Office files can't "Print to PDF" - no problem on other apps

[peter_4846]

I open a blank Word file, type in some text, click File > Print > choose Adobe PDF > Desktop > Save. Then I get an error from Acrobat: "There was an error opening this document. This file cannot be found." Same error when trying Excel/PowerPoint/Outlook. When I try Chrome or Notepad, no problem. Kicker: it works in the MS apps when I choose File > Save as Adobe PDF. I tried Repairing Acrobat, Restarting, no Acrobat updates, no Office/Windows updates. Latest version (subscription) of Acrobat 2025.001.20643. Latest version of Office 365. The COM add-in is enabled in all MS apps. Windows 11 Enterprise. What am I missing?

[creative explorer]

@peter_4846 sounds like it's conflicting drivers or corrupted. What printer are you trying to print? Look to see if there are any updates to their drivers and firmware. And update them!  

[Dave Creamer of IDEAS]

In Acrobat Pro, have you tried repairing the install (Under the Help menu)?

What happens if you use the Acrobat tab to export the PDF in Word?

What happens if you save as PDF (bypassing the Adobe software completely)?

[petek34146931]

Found it! Go into Adobe PDF Preferences and uncheck Rely on system fonts only.

[Dave Creamer of IDEAS]

@petek34146931 --are up the same person as @peter_4846 ?