Opening additional PDF documents after the first one is slow or delayed

[julian_5698]

Hello!

We are an IT service provider and are currently experiencing a problem with several customers in that subsequent PDF documents after the first one open either slowly or with a delay in Adobe Acrobat Reader.

• What we have already tried to solve the problem:
• Disabled the new Adobe Acrobat Reader view
• Disabled page cache under Settings -> Page display
• Disabled protected mode on startup and enhanced security under Settings -> Security (advanced)
• Restored original settings via the Windows Registry (see https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...
• Searched for and installed Adobe Acrobat Reader updates
• Uninstalled and then reinstalled Adobe Acrobat Reader

We thank you in advance for any support!

[derekm43837527]

The new update (2024.005.2039x) helped the issue SOMEWHAT but only about 25-50% of the time.  We are still having the issue consistently.  I just submitted a log using the requested method, here is the ID:
b0d2a540-333a-4915-8695-a4b34cd83acd

Please let us know if this is still being looked into, this has drastically reduced productivity in our office.

[S. S]

Hi @derekm43837527,

Have you tried the latest version (2024.005.20241)? Please share your feedback on how it works with this version, and I will share the feedback further with the devs.

-Souvik

[derekm43837527]

It has been working for our users ~95% of the time for the past 2-3 weeks with the latest version (2024.005.20421).

[jr_2565]

yes latest version seemed to help 98% of time

[julian_5698]

Hello, Souvik!

The problems occures somewhat rarer than before but it still is there. So it's no solution for us.

[S. S]

Hi Guys,

Another significant performance and stability enhancement update has been shipped. 

Please update the app to the latest version (2024.005.20428) and let us know how it goes.

-Souvik