Out of Memory error when try to access Acrobat Pro Plug-in Settings (Mac M4 Sequoia 15.3.1)

[Stephen Z.]

Just staged a new MacMini M4 running Sequoia 15.3.1, and installed some proprietary plug-ins in Acrobat Pro (2024.005.20414).

The plug-ins set their preferences through a Acrobat > Settings > Plug-ins dialog.

I'm unable to launch the Settings... dialog, which throws the error message: "Out of Memory. Try to increase the amount of memory dedicated to this program."  I have tons or RAM memory and the hard disk has tons of room on it for VM spooling.

I don't know of any way on modern Macs to allocate more memory to applications.

Has anyone seen this error before? Any suggestions as to how to fix or workaround?

I'm unable to launch the plug-in without being able to set a license server IP in the plug-in preferences dialog.

[creative explorer]

@Stephen Z. did Acrobat Pro worked before you installed the 'proprietary plug-ins?' If so, then it's likely the proprietary plug-ins themselves might be interfering with Acrobat's memory allocation or causing conflicts. Because you mentioned that you installed 'some' — meaning more than one proprietary plug-ins, I would try removing the proprietary plug-ins one by one: This will help pinpoint if a specific plug-in is causing the problem. 

I had some issues with Chrome updates, and Acrobat and Illustrator kept creashing, so I removed the cache of it. Locate and delete the following files: com.adobe.Acrobat.Pro.plist and Acrobat Pro Prefs (folder) . Relaunch Acrobat Pro. This will create fresh preference files.

[Stephen__Vancouver_CA · Accepted solution]

Thanks for your response. I'll have to sheepishly admit here that this was a case of "operator error", and that the plug-ins are now working.

The plug-ins I installed need to be able to find a license server to authenticate and run. When I installed the plug-ins, I must have done an automatic "Don't Allow" to the prompt "Allow Adobe Acrobat to find devices on local networks?" As a result, the OS didn't allow the plug-ins to look over the network for a license. I should have twigged to this originally, as when I tried to launch the plugins themselves, Acrobat reported "There does not appear to be a network connection". It was only when I went to the Plug-in preferences to set the IP/FQDN of the license server that I Acrobat threw the bogus error message: "Out of Memory. Try to increase the amount of memory dedicated to this program," which got me going down a rabbit hole about memory allocation.

Just uninstalling and re-installing the plug-ins didn't work, as Acrobat writes some cached information about the choice not to allow network connections, even if you run the official Acrobat Uninstaller, because on re-install I never got asked again to "Allow Adobe Acrobat to find devices on local networks" on reinstall. I eventually found and deleted the plug-in Preferences files, and then when I re-installed I was prompted to allow Acrobat to find local devices. Then everything worked as it was supposed to.

[S. S]

Hi @Stephen__Vancouver_CA,

Hope you are doing well. 

Thanks for writing about what worked for you.

Marking this as a correct answer for future users to use as a reference.

Regards,
Souvik.