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2

Outlook keeps showing the message "Open PDFs in Adobe Acrobat" hovering whenever I get PDF attachmen

Community Beginner ,
May 04, 2021 May 04, 2021

Whenever I look at an email that has PDF attachments, outlook pops up a small window with the message "Open PDFs in Adobe Acrobat" (see attached screenshot) hovering over and hiding a small portion of the email, and I have to click the small "x" to close it each time - which is a bit annoying. Any way to stop this small window from appearing every time? (without removing the plugin).

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1 ACCEPTED SOLUTION
Adobe Employee ,
Aug 11, 2024 Aug 11, 2024

Hi @BondG,

 

Hope you are doing well. Thanks for sharing the topic.

 

The option discussed above is the Adobe Document Cloud Add-in, which pops up on every PDF attachment.

You can disable the add-in from the Options section-> Add-ins of Outlook's File Tab. [Screenshot attached for reference]

Hope this helps.

 

-Souvik

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Community Expert ,
May 04, 2021 May 04, 2021

Hi,

 

This is probably a setting in outlook that needs to be changed, if available. I don't think there is anything in Acrobat that controls that.

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New Here ,
Aug 23, 2023 Aug 23, 2023

Wrong. It is not an outlook setting.  Adobe wants to take over everything.  Just be a PDF editor please. 

 

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New Here ,
Mar 13, 2024 Mar 13, 2024

You are correct, the person's computer was most like infected by a virus known as Adobe PDF

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New Here ,
Mar 28, 2022 Mar 28, 2022

Did you ever figure out how to remove this? I can't even remove mine when I click the 'x' and it covers part of my email messages.

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Community Beginner ,
Mar 28, 2022 Mar 28, 2022

No solution. The only way they suggested to solve it is by downgrading to a much earlier version (I think 5 or earlier). This popup is quite annoying.

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New Here ,
Mar 18, 2025 Mar 18, 2025
LATEST

I had the same issue.  Realizing it's an Adobe Add-In issue, I was able to remove this annoying thing.

How I did it: 

 

I opened Outlook > File > Options > Add-Ins > Manage [COM Add-ins], Click GO. 

Then I unchecked both Add-ins:  1) Acrobat PDF Maker Office COM Addin and

2) Adobe Document Cloud for Microsoft Outlook - Acrobat.  

Clicked OK. 

Annoying menu bar is gone. 🙂

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New Here ,
Mar 31, 2022 Mar 31, 2022

This is really annoying. I covers up where I am trying to type or read text. The only thing I use Acrobat for is to save Outlook messages as PDF and I seriously wonder if it is worth it. 

 

Workaround: Open the message in a separate window rather than using the Outlook pane.

 

Really Adobe? Don't be a PITA is job one.

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New Here ,
Aug 09, 2024 Aug 09, 2024

Probably for most, it's a better alternative to print, not save.

 

IOW, Don't save Outlook items as PDF, instead print them as PDF.  The dialog box looks pretty much the same but you're "printing" to a PDF in whatever location you choose.

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Adobe Employee ,
Aug 11, 2024 Aug 11, 2024

Hi @BondG,

 

Hope you are doing well. Thanks for sharing the topic.

 

The option discussed above is the Adobe Document Cloud Add-in, which pops up on every PDF attachment.

You can disable the add-in from the Options section-> Add-ins of Outlook's File Tab. [Screenshot attached for reference]

Hope this helps.

 

-Souvik

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New Here ,
Jan 27, 2025 Jan 27, 2025

Thank you sooo much!

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Adobe Employee ,
Jan 30, 2025 Jan 30, 2025

@Kilomac,

 

You're Welcome 🙂 

 

Please feel free to reach out in case you have further questions.


-Souvik

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New Here ,
Feb 25, 2025 Feb 25, 2025

This was the trick, thank you so much!!

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New Here ,
Apr 21, 2022 Apr 21, 2022
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New Here ,
Apr 27, 2022 Apr 27, 2022

To remove, navigate to Add-ins in Outlook Options:

File tab > Options > Add-ins

 

From there Outlook Options will appear. At the bottom you will manage COM Add-ins and click Go...

COM Add-ins.pngexpand image

 The COM Add-ins dialog box will appear:

COM Add-ins2.pngexpand image

 

Uncheck the Add-in(s). Its either Acrobat PDFMaker Office COM Addin, Adobe Document Cloud for Microsoft Outlook - Acrobat or both (I unchecked both as I have no need for either at this time). After you have unchecked the Add-in(s), click OK. Outlook will close and restart. If it doesn't, close Outlook and reopen it. The PDF message should no longer be there.

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Community Beginner ,
Apr 27, 2022 Apr 27, 2022

You nailed it - it works! Thank you!!!

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New Here ,
Jun 30, 2022 Jun 30, 2022

It is the Adobe Document Cloud for Microsoft Outlook - Acrobat option. Thank you for providing the solution!

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New Here ,
Jul 06, 2022 Jul 06, 2022

I had the Exact same "annoying" problem... this trick solves it.

Thank You!

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New Here ,
Jul 15, 2022 Jul 15, 2022

Greatly appreciated! Thanks for providing the information on how to remove this.

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New Here ,
Oct 11, 2022 Oct 11, 2022

A BangBang solution!  Awesome... thx for solving it!!  

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New Here ,
May 11, 2023 May 11, 2023

you are a hero. Be blessed and prosper

 

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New Here ,
Jan 17, 2024 Jan 17, 2024

Excellent! That worked perfectly!

 

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New Here ,
Jan 19, 2024 Jan 19, 2024

thank you!!!!!!

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New Here ,
Feb 14, 2024 Feb 14, 2024

Hallelujah.

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New Here ,
Apr 03, 2024 Apr 03, 2024

Thank you... that worked. that was annoying! 

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