Overlapping Text Issue

[Mark32591856980q]

Hello Adobe Community,

I am helping one of my users with overlapping text. We are downloading this from salesforce in chrome. It looks fine there and even doing a print to pdf keeps the text normal. The issue occurs when we open it in Adobe Acrobat Pro. The text seems to have jumped to the top and overlap each other. See jumbledText.jpg image for reference. I tried turning on the download pdfs option in chrome, repairing acrobat, and when that didn't help uninstalling and reinstalling the app. There are no new updates to be found. Our workaround right now is to upload them to the web and they come out fine. But I need to get them back up and running with the desktop app. It isn't every pdf, some still work oddly enough but these same pdfs work fine on my desktop adobe acrobat. Any ideas on how to fix it?

[S. S · Accepted solution]

Hi @Mark32591856980q @hannes_0039,

As @jane-e mentioned, we are already aware of this, and a fix is scheduled to be released early next week.

I request your kind understanding and patience while the fix is live.

Thanks,

Souvik

[ryan_9906]

I am having the same issue on my iPhone 13 and now my IPad. When I am filling in a fillable document and try to tap on a line I already filled, the words overlap.

[Kelly35329788w1wa]

So despite using a fully updated version of adobe on a corporate licence, I too am having the same insane issue of overlapping text when editing a pdf.   It's actually impressive and amazing that Adobe manages to perpetrate bizarre and inexplicable faults like this (like the one where numbers are rendered as symbols) and not only are users in a situation where multiple updates of the software don't solve the issue, we are trying to troubleshoot solutions as Adobe themselves can't resolve it, whilst charging our companies through thbe nose for this appalling software.  It's so atrocious it's incredible, a sort of software version of Thames Water's level of management competance.   I cannot wait until there is a viable alternative!

[NOAHBUSKI]

I have the exact same issue on a fully updated version of Adobe Acrobat on a corporate license as well.  Embedding All Text and Embedding Open Text doesn't work for me at all.  I can't send a document to anyone in my company without having to screenshot it to make it legible!

[S. S]

Hi @NOAHBUSKI,

Hope you are doing well. Sorry for the trouble with creating documents on Acrobat.

As earlier, can you please share a sample file, along with screen recording/screenshot of the issue for a better understanding and assistance?

Also, please ensure you are on the latest version of Acrobat (2025.001.20577) for the best experience.

To do so, go to Menu > Help > Check for Updates.

Look forward to hearing from you.

Regards,
Souvik.

[NOAHBUSKI]

Hi,


Here's a screenshot of what it looks like when anyone tries to view the document with a current license and fully updated software:
[cid:3a5c69a6-fd40-407f-8fef-01a6b23d403f]

I've attached the original file. It seems like the text from any saved iteration of the document is displayed on top of itself in each filled area.


Thanks,

Noah

[S. S]

Hi @NOAHBUSKI,

Thanks for the response.

Would you mind logging in to the community and posting the files?

Sending them through an email response does not attach them directly to the reply, and thus, I am not able to see the attached files.

Regards,
Souvik.