Mark32591856980q
Community Beginner
Mark32591856980q
Community Beginner
Activity
‎Nov 06, 2024
09:12 AM
We ended up reinstalling it on the effected machines and it hasn't come back since.
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‎Sep 05, 2024
12:49 PM
We have a small subset of users getting this message and I've tried a few things to fix it, repairing it, clearing credential manager adobe passwords, deleting a registry key in hopes it would let us sign in again. Disabling protected mode with the registry download on Adobe's help page. I have our network team looking through the list of Network endpoints for Adobe. Are there some in particular urls that would block it out of the whole list from https://helpx.adobe.com/enterprise/kb/network-endpoints.html? On my own laptop I'm able to log in and out of it without issue.
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‎Aug 15, 2024
06:46 AM
1 Upvote
Yeah you are correct. They are using Type 1 fonts. Helvetica - Actual Font ArialMT and the other is ZapfDingbats - Actual Font AdobePiStd. I checked my local fonts and I don't have either installed but it renders ok. This form itself is widely used so far only one person is having the issue. Should I try to installing Helvetica or the listed Actual Font?
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‎Aug 14, 2024
10:34 AM
3 Upvotes
Hello Adobe Community, I am helping one of my users with overlapping text. We are downloading this from salesforce in chrome. It looks fine there and even doing a print to pdf keeps the text normal. The issue occurs when we open it in Adobe Acrobat Pro. The text seems to have jumped to the top and overlap each other. See jumbledText.jpg image for reference. I tried turning on the download pdfs option in chrome, repairing acrobat, and when that didn't help uninstalling and reinstalling the app. There are no new updates to be found. Our workaround right now is to upload them to the web and they come out fine. But I need to get them back up and running with the desktop app. It isn't every pdf, some still work oddly enough but these same pdfs work fine on my desktop adobe acrobat. Any ideas on how to fix it?
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