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PDF/A missing in Action Wizard - How to convert multiple files at once to PDF/A

Community Beginner ,
Feb 19, 2024 Feb 19, 2024

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I want to make a batch action to convert a lot of files to PDF/A at once. I have the new version of Adobe Pro 64bit and had to revert to the old interface. My colleagues have the old version of Adobe Pro and PDF/A it is an option for them in Action Wizard. For me it isn't. Any advice how I can do this task?

 

Thanks

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Edit and convert PDFs , Modern Acrobat

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Community Expert ,
Feb 19, 2024 Feb 19, 2024

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Does it not appear for you here, under the options for the Save command?

 

try67_0-1708337925501.png

 

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Community Beginner ,
Feb 19, 2024 Feb 19, 2024

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No. That's where it is in my colleague's Action Wizard (old version). I only have to option to save individual files as PDF/A.

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Community Expert ,
Feb 19, 2024 Feb 19, 2024

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Strange. Try running a Repair Installation from the Help menu.

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Community Beginner ,
Feb 19, 2024 Feb 19, 2024

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I have just tried this and unfortunately it made no difference. Are there any other suggestions maybe?

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Community Expert ,
Feb 19, 2024 Feb 19, 2024

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What's your exact version number of Acrobat, and of the OS?

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Community Beginner ,
Feb 20, 2024 Feb 20, 2024

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Thanks for your reesponse. Please see my reply to Amal below.

 

 

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Adobe Employee ,
Feb 19, 2024 Feb 19, 2024

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Hi @Emma3554467022ub 

 

++ Adding to the discussion

 

Have you started experiencing this issue recently?

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20533 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and check.

 

Let us know how it goes.

 

~Amal

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Community Beginner ,
Feb 20, 2024 Feb 20, 2024

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Hi @Amal. 

 

Th2023.008.20533 is the version I have. There are no updates. Adobe was only installed (as part of the Creative Cloud) last week as I am a new staff member. I tried the regedit manner of setting acrobat to default. I do not have acrobat DC available. 

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Adobe Employee ,
Feb 20, 2024 Feb 20, 2024

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Hi @Emma3554467022ub 

 

We are sorry to hear that.

 

The new experience is an exciting step forward for Acrobat's future. But if it doesn’t suit your needs, you can still revert to the previous experience.  

Windows: Select the hamburger menu, and then choose Disable new Acrobat.  

macOS: Go to View > Disable new Acrobat.

https://helpx.adobe.com/acrobat/learn-new-acrobat.html

 

Also, go through the help article https://www.adobe.com/acrobat/hub/how-to-convert-pdf-to-pdfa.html to know more about batch converting PDF to PDF/A.

 

Hope this information will help.

 

~Amal

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Community Beginner ,
Feb 21, 2024 Feb 21, 2024

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Hi @amal 

I have done all of this but absolutely nothing works. 

Emma

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Adobe Employee ,
Feb 21, 2024 Feb 21, 2024

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Hi there

 

We are sorry to hear that. Would you mind haring a small video recording of the steps you are doing and the issue occuring, for more clarity?

 

~Amal

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