PDF attachments in MS Outlook showing Chrome icon

[jimk58076420]

Not sure if this is the right spot to lob this, but figure I'd give it a shot.

The issue is occurring on a Windows 10 laptop with Office 2016, Adobe Acrobat Pro and

Chrome.

Chrome is set as the default browser

Adobe is set as the default app for pdfs

When the issue occurs is:

1. In Adobe, when you click on “send file > email", when it creates the new email

with the pdf attachment, while the ext. is .pdf, the icon showing is chrome.

2. If you create a new email and click on “add attachment”.  When you navigate

to the location of the pdf you want to attach, it is showing the correct icon, but once

you attach it, again, the ext. is .pdf, the icon showing is chrome.

3. When he receives an email with a .pdf attachment, it has the ext. as .pdf,

but the icon is chrome, and when you click to open, it opens in a chrome tab, not adobe.

I have pretty much the same setup as the user having the issue, but I cannot recreate.

I've checked and verified that Adobe and Chrome have the correct file associations in

Windows settings, and control panel.

I've checked to see if there might be some Chrome extension installed, but nothing seems
out of the ordinary (I have the same extensions added on my pc).

Chrome is the default browser. I've gone in and changed it to IE, but that didn't resolve.

It seems like it's an issue with Chrome interacting with Outlook, but I'm probably wrong on that.

If anyone has any ideas, it would be appreciated!

Cheers,

Jim

[Shannon24326711oq81]

I just had the same problem.  When I downloaded an update from Adobe, it added an extension on Chrome. Try going into your Chrome "Extensions" tab.  If there is an Adobe extension, delete it and restart Outlook.  It should go back to the Adobe default for pdfs in Outlook.