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jimk58076420
jimk58076420
Participating Frequently
July 24, 2018
Answered

PDF attachments in MS Outlook showing Chrome icon

  • July 24, 2018
  • 6 replies
  • 263592 views
Not sure if this is the right spot to lob this, but figure I'd give it a shot.
The issue is occurring on a Windows 10 laptop with Office 2016, Adobe Acrobat Pro and

Chrome.

Chrome is set as the default browser

Adobe is set as the default app for pdfs

When the issue occurs is:

 

1. In Adobe, when you click on “send file > email", when it creates the new email

with the pdf attachment, while the ext. is .pdf, the icon showing is chrome.

 

2. If you create a new email and click on “add attachment”.  When you navigate

to the location of the pdf you want to attach, it is showing the correct icon, but once

you attach it, again, the ext. is .pdf, the icon showing is chrome.

 

3. When he receives an email with a .pdf attachment, it has the ext. as .pdf,

but the icon is chrome, and when you click to open, it opens in a chrome tab, not adobe.

 

I have pretty much the same setup as the user having the issue, but I cannot recreate.


I've checked and verified that Adobe and Chrome have the correct file associations in

Windows settings, and control panel.

 

I've checked to see if there might be some Chrome extension installed, but nothing seems
out of the ordinary (I have the same extensions added on my pc).


Chrome is the default browser. I've gone in and changed it to IE, but that didn't resolve.

 

It seems like it's an issue with Chrome interacting with Outlook, but I'm probably wrong on that.

 

If anyone has any ideas, it would be appreciated!

 

Cheers,

 

 

Jim

    Correct answer Adorobat

    Hi Jim,

    As per the issue description mentioned above, pdf attachments are showing chrome icon, is that correct?

    Could you try following troubleshooting steps:

    1- Right click on the PDF file

    2- Open with...

    3- Choose another application

    4- Select Adobe Acrobat Reader (or any other application you are looking for)

    5- Tick the box "Always use this application by default)

    6- OK

    Then:

    Close all your "Explorer" windows.

    [Ctrl] + [Shift] + [Esc] (Tasks monitor if you prefer)

    Search for the remaining "Explorer" processes.

    Restart the processes.

    Let us know if you need any help.

    Shivam

    6 replies

    H
    harpreet_0490
    New Participant
    January 20, 2025

    Change your default browser to Microsoft Edge and restart Outlook. This is the solution. With Chrome as a default browser, all pdf attachment will show as chrome icon in Outlook.

    S
    Scott32869968jo0y
    New Participant
    January 20, 2025

    Incorrect. I have Chrome as my default browser and my pdf attachment show as such in the outlook client. 

    S
    Shannon24326711oq81
    New Participant
    January 22, 2025

    I just had the same problem.  When I downloaded an update from Adobe, it added an extension on Chrome. Try going into your Chrome "Extensions" tab.  If there is an Adobe extension, delete it and restart Outlook.  It should go back to the Adobe default for pdfs in Outlook.  

    E
    Evelyn245070390wvl
    New Participant
    May 18, 2022

    I just started having this issue today. Opened several attachments this morning that were fine - opened as usual with Adobe.  All of a sudden everything changed to Chrome, including some of my saved .pdf's! I'm going to try this solution when I go back to my office and hope it works.  I hope it also works for those documents that for whatever reason are now showing as Chrome documents instead of Adobe .pdf's! That's throwing me off, because they were all opened AND saved as Adobe .pdf docs - and Bam..outta the blue they are Chrome!  Fingers crossed this works!

    E
    Evelyn245070390wvl
    New Participant
    May 19, 2022

    It worked! As soon as I performed this action, everything immediately switched over to Adobe pdf! Thanks!! 

    C
    christinep93073986
    New Participant
    June 17, 2020

    Hi Jim,

    I was able to correct the same problem by doing this:

    1. Window Settings
    2. Apps
    3. Default Apps
    4. Choose Default Apps by file type
    5. Scroll down until you find .pdf
    6. Make sure the corresponding app to the right is Adobe Acrobat
    7. Restart outlook

    As a side note - Adobe is very smart - keep an eye on a small floating Adobe icon while in the email that asks to make Adobe the default for opening pdf files.  If you see this - it's a short cut way to fix this too.  Good luck.  Christine

      S
      Sam Dongray
      New Participant
      September 30, 2020

      Thank you all. I was doing everything else earlier, but the key was to restart outlook.

      Its worked afterI restarted outlook! Yaaay! 🙂 Thanks again!

        L
        leew14955481
        New Participant
        June 10, 2020

        Has anyone been able to correct this?  Even changing in Explorer it still defaults to opening in a Chome page.

          F
          file size reduction
          New Participant
          April 8, 2019

          I have the same issue and there is no option for "Open With.."

            T
            Test Screen Name
            Legend
            April 9, 2019

            To be clear, you must be doing this in Windows Explorer (File Explorer). Not in your email app, and not in Internet Explorer (web).

              Adorobat
              Community Manager
              AdorobatCommunity ManagerCorrect answer
              Community Manager
              July 31, 2018

              Hi Jim,

              As per the issue description mentioned above, pdf attachments are showing chrome icon, is that correct?

              Could you try following troubleshooting steps:

              1- Right click on the PDF file

              2- Open with...

              3- Choose another application

              4- Select Adobe Acrobat Reader (or any other application you are looking for)

              5- Tick the box "Always use this application by default)

              6- OK

              Then:

              Close all your "Explorer" windows.

              [Ctrl] + [Shift] + [Esc] (Tasks monitor if you prefer)

              Search for the remaining "Explorer" processes.

              Restart the processes.

              Let us know if you need any help.

              Shivam

                christopherk21070553
                christopherk21070553
                New Participant
                October 17, 2018

                I don't get the option to "open with", just "open" and then it opens in Acrobat. Got another solution?

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