PDF Background Missing

[Information261507370vff]

Thiis shoud have a blue box with text.

This is NOT:

• Computer specific
• User specific
• PDF incorrect (It opens elsewhere correctly)
• an effect of edit>Preferences>page Display>Large Images
• an effect of edit>Preferences>page Display>Show Transparency Grid
• an effect of edit>Preferences>Accessibility>Replace Document colors

I have tried multiple combiniations of the above and they all fail. This is not a problem with the PDF as other softwares run it just fine. This is Adobe XI.

I can get it to run in MS Edge, other versions of Adobe, and when a fresh install of Adobe XI is not updated (however it has other problems when not updated)

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

Adobe Acrobat XI is an Old and EOL application and  not supported on the latest Mac and Win OS. Please go through the help page (https://adobe.ly/3XWFbu9)

~Amal

[Tariq Dar]

Hi @Information261507370vff 

I hope you already have found a solution to your problem.
Further to what @Amal. suggested.

• If you add a background to a newly created file, does your app show that one?
• Try repairing the app. To repair the app, launch Acrobat > Help > repair Acrobat installation. If possible, restart the machine and try again.
• You may try preference reset: https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... 

Let us know how it works.

~Tariq