PDF Compare Issue in Acrobat DC

[Ganesh_In]

Hi 

I have 2 pdf "New_FPP_Pg4" and Old_Source_pg4. I want to do Text compare. But Acrobat DC compare report shows error in untouched area. Mainly it shows error in Ligatures, hyphen and Mdash. I attached page 4 DC compare report,  FPP and old Source  Pg 4 PDF for your reference.

Please let us know why Acrobat DC show error in untouched pages

Thanks

Ganesh.R

[Amal.]

Hi there

Hope you are doing well and sorry to hear that.

I have tried to compare the two pages that you have provided and its working fine on my end.

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20142 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

What is the workflow/steps you are doing to compare the files? A small video recording of the same will be very helpful.

We are here for help, just need more information.

Regards

Amal

[Ganesh_In]

Hi Amal

Thanks for your reply.

I also got the compare output but it shows error were there is no any changes. 
I am using acrobat version 2022.001.20142.  Windows version
After doing compare it shows difference in 5 occurrence. But there is no any changes in that old and new version PDF.
It shows difference in ligatures and Mdash.
As per your request I shared the video of steps that I performed.

Thanks

Ganesh.R

[Ganesh_In]

Hi Amal

In addition to the above in the year 2020 itself I reported 4 issues in Acrobat DC compare report in acrobat User voice. I share the below link for your reference.
https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/39800797-compare... 

But no one respond to that issue.

Thanks

Ganesh.R

[Amal.]

Hi there

Is this an issue with the particular set of the PDF files or with all the other PDFs as well, please try with a different set of PDF files and see if that works.

Also, update the application to the new version 22.1.20169 from the help menu > check for updates and see if that helps.

Regards

Amal

[Ganesh_In]

Hi Amal

we are using the latest version of 22.1.20169 Acrobat DC version. This issue not only in particular file I have tested few files and share the another file for your reference. In this pdf also it shows error in Ligaturs and Mdash

Thanks

Ganesh.R

[Amal.]

Hi Ganesh

I have checked both the files and compared them on my end and then revied the changes in side-by-side mode, once you do that and click on the highlighted sections you will see that there are minor changes in the font size and thus they got captured in the compare tool and showing you the 42 replacements (which are the changes made to the font sizes) as shown in the screenshot below:

Hope this information will help

Regards

Amal

[Ganesh_In]

Hi Amal

I attached the screenshot of font size changed it was throughout the book, so error need to shown all the pages, but it was shown in Ligatures and MDash only. In Textual compare I think it not take into consideration regarding font size.

Thanks

Ganesh.R

  

[Ganesh_In]

Hi Amal

Any update of the above?

Regards

Ganesh.R

[Ganesh_In]

Hi Amal

Any update?

Still you need any more information please let us know.

Regards

Ganesh.R

[Amal.]

Hi Ganesh

Would you mind sharing the PDF file in question , A small video recording of the issue and the rights of the fonts used so that we can get this issue reviewed by our engineering team.

Regards

Amal

[Ganesh_In]

Hi Amal

As per your request I attached the issue of the video recording. We are using license font only. 

In both the PDF font used Fornier MT Pro. But font size is different. But I am doing Text compare only, so in textual compare it need to look into text only not the font and font size.

I also share the PDF and compare report for your testing.

Thanks

Ganesh.R

[Ganesh_In]

Hi Team

Any update for the above

Regards

Ganesh.R

[Ganesh_In]

Hi Amal

Any luck for the above issue.

Thanks

Ganesh.R

[Ganesh_JI]

Hi Team

Any update for the above issue PDF compare

Thanks

Ganesh.R

[Amal.]

Hi @Ganesh_JI

Please try to update the application to the recent version 23.08.20470 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
Please try to reset the Acrobat preferences as described here https://adobe.ly/3SA8YWj and check.

If it still doesn't work, would you mind collecting the Adobe CC logs https://adobe.ly/4bilyRq , Procmon logs (Win Only)  https://adobe.ly/3SBLjVr  and  share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.
 
Regards
Amal

[Ganesh_JI]

Hi Amal

We checked this PDF compare in Latest acrobat version only.

Thanks

Ganesh.R

[Ganesh_JI]

I already shared the number of reference PDF and details Excel report about the PDF compare bug issue in Acrobat DC.
I also raised this issue in Adobe Bug with details reference PDF and supporting files

https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/39800797-compare...

But still now no one has response or attend the above issue.

[ganesh_2836]

Hi Team

Any update for the above conversation regarding the PDF compare.

we shared all the video files and files to you already

Thanks

Ganesh.R