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PDF file has overlapping charactres

New Here ,
Sep 08, 2017 Sep 08, 2017

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I have an enterprise application that generates reports and one option is to export the report to PDF. The resulting PDFs, when viewed in Adobe Acrobat Pro DC sometimes have overlapping characters. Any ideas on what causes this and how to resolve it?

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correct answers 1 Correct answer

Sep 09, 2017 Sep 09, 2017
There are several possibilities here:(1)     The program that generated the PDF file did not embed the fonts referenced by the text in the PDF file. As such, especially if fonts other than Helvetica, Times, Arial, Courier, etc. are used, the substitution fonts may not be able to adequately emulate the original font.(2)     In conjunction with (1) above, if the PDF creation software didn't properly generate font information for the non-embedded fonts, the widths and spacings used when substitutin...

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Sep 09, 2017 Sep 09, 2017

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There are several possibilities here:

(1)     The program that generated the PDF file did not embed the fonts referenced by the text in the PDF file. As such, especially if fonts other than Helvetica, Times, Arial, Courier, etc. are used, the substitution fonts may not be able to adequately emulate the original font.

(2)     In conjunction with (1) above, if the PDF creation software didn't properly generate font information for the non-embedded fonts, the widths and spacings used when substituting fonts may be very “off” from what is visually pleasing or correct.

          - Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

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New Here ,
Mar 31, 2021 Mar 31, 2021

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Thanks Dov,

Is there an easy fix to view such documents ?

I've downloaded an eBook and it's hard to read it due to this issue.

Can a font change in Adobe Reader help in this case? is there a way to force Adobe Reader to regenerate it properly

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New Here ,
Jul 13, 2021 Jul 13, 2021

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Hi, 

I'm  having problems with letters overlapping when I open a file in Adobe reader. Please is there a fix for that.

 

Thank you!

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Adobe Community Professional ,
Jul 14, 2021 Jul 14, 2021

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You need to provide more information, and possibly a sample file.

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New Here ,
Jul 14, 2021 Jul 14, 2021

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Hi, 

 

Here is a sample image. All the users is the company show overlapping letters when opened with Adobe. When they open the file in Edge it shows fine.

 

Let me know what kind of information you will need.

 

Thanks!

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Adobe Community Professional ,
Jul 14, 2021 Jul 14, 2021

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Please share the actual file with us.

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New Here ,
Jul 14, 2021 Jul 14, 2021

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Here you go.

 

Please see some of the letters are overlapped

 

Thanks!

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Adobe Community Professional ,
Jul 14, 2021 Jul 14, 2021

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This is how Excel created it. If you have the original file try converting it to PDF using the PDFMaker plugin of Acrobat, instead of using Excel's internal function.

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New Here ,
Jul 14, 2021 Jul 14, 2021

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Hi, 

Can you show me how to convert it using the Acrobat PDF plug in?

 

Thanks!

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Adobe Community Professional ,
Jul 14, 2021 Jul 14, 2021

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Open the Acrobat ribbon in Excel and click on Create PDF.

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New Here ,
Jul 27, 2021 Jul 27, 2021

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Hello,

I just wanted to ask you if converting the file to PDF with Acrobat PDFmaker add-in worked for you(?) - were you able to produce a PDF without any overlapping characters?

 

I'm having a similar issue when exporting / creating PDF from .docx 

I have fonts embedded in "preferences" & I'm using the addin but I have no idea why this is happening (some characters are overlapping, some spaces between characters are not displayed properly). The doc is pretty long (150+ pages) and this issue occurs only in some parts of the document (Arial font used).

 

Maybe anyone else could have a clue?

Thanks in advance!

 

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New Here ,
Jul 27, 2021 Jul 27, 2021

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Ok, please ignore my question above. I think I just had to describe my problem ("say it outloud") to find the solution. I played with Acrobat PDFMaker settings and now everything works fine. 🙂

Maybe disabling/enabling the addin helped. I don't know. I'm just glad that it works. 🙂

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New Here ,
Sep 07, 2021 Sep 07, 2021

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Hello

Does anyone still have similar problems? (Some time ago, I wrote the problem was solved, but it turned out that it was not for too long...)

-> I'm still having trouble producing a PDF with Acrobat plugin >> (with all fonts embedded)

-> Funny thing is that the problem didn't exist when someone else used the same file to create PDF (on a different computer).

I attached screenshots to show what many words look like in the PDF I'm creating (using different methods, i.e. Acrobat ribbon, Export, Save as Adobe PDF...) 

 

 

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