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PDF Hyperlink Issues

New Here ,
Dec 08, 2022 Dec 08, 2022

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Hi all,

I created a care and advice sheet to send to my customers after an installation. At the bottom of the page, I have inserted a Google icon and a Facebook icon. Clicking on either of these will take you to my review pages in turn.
The problem I am getting is, the Facebook one comes up with "Something went wrong reaching the section. Please try again later." if clicking on the link from WhatsApp. If I download the file on my PC and click it, we go straight there? Any advice?

Many Thanks

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General troubleshooting , How to

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Community Expert ,
Dec 08, 2022 Dec 08, 2022

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What app are you using to view the file?

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New Here ,
Dec 08, 2022 Dec 08, 2022

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Hi,

Thanks for the reply. From my phone, its Acrobat for Samsung.

Get Outlook for Android<>

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Community Expert ,
Dec 08, 2022 Dec 08, 2022

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OK. Is the error appearing in Acrobat (it's Reader, actually), or in the browser?

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New Here ,
Dec 08, 2022 Dec 08, 2022

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Pdf document opens up fine. I then click on the Facebook Icon, i then get this next...

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New Here ,
Dec 08, 2022 Dec 08, 2022

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This is the document, like i say, works fine on PC, just the link while using phone?

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