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PDF NOT DISPLAYING IN ADOBE BUT FINE IN BROWSER

New Here ,
Feb 07, 2022 Feb 07, 2022

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We have recently started to have issues with .pdfs. When our software generates a .dpf and emails it, the very bottom of the last page is missed off, only wehn viewed in adobe DC, when viewed in Chrome or Firefox it opens perfectly. I have uninstalled DC and installed the latest version.

Any got any idea how to resolve this ?

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Community Expert ,
Feb 07, 2022 Feb 07, 2022

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Can you upload a sample pdf of the last page? (using the button at the bottom left of this window) If the pdf has an overprinting white panel (possibly generated by your software) and your Acrobat page display preference for overprint is off, that could explain why the pdf looks ok in a browser and not Acrobat.

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New Here ,
Feb 07, 2022 Feb 07, 2022

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Hi Luke

 

Please see attached, obviously the costs etc in the invoice are completely made up and not right.

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Community Expert ,
Feb 07, 2022 Feb 07, 2022

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  1. when you open the file in Acrobat DC, can you select any shapoe of element that could 'cover' the bottom of the last page.
  2. can you open th epdf in MS word to check if the bottom of the last page is visible? 

 

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New Here ,
Feb 07, 2022 Feb 07, 2022

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No opening in word cuts the bottom off, as in Adobe, but smae file opened in Firefox shows the enitre document. 

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Community Expert ,
Feb 07, 2022 Feb 07, 2022

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Your pdf is corrupt, the fact that it opens in a browser and Apple Preview is hard to explain. The pdf was created from Print&Share Kyktir 1.0.0.23, which may be out of date, as I could not find a lot of info about it. If you can update your version, that may fix your issue. 
https://www.winking.be/en/company/history

Also, I noticed the superscript font in "Total Area m2" does not look right, try removing all superscripts and remake the pdf, does that help?

Lastly, a work-around would be to open the pdf in Apple Preview (assuming you have a Mac) and export it to a new pdf (which fixes the issue when the pdf is viewed in Acrobat), but the superscript issue is still there.

superscript.png

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