PDF Optimizer: broken hyperlinks

Community Beginner ,
Apr 26, 2022 Apr 26, 2022

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Hi everyone,

I'm working as a typographer for scientific publications. For our main periodical, articles are being published online first then on paper. Before exporting PDF for the online community, I check each URL to make sure that hyperlinks will be active, then I'm exporting from InDesign (CC 2019 14.0.3) as PDF Print using the Include Hyperlinks setting. So far success, all hyperlinks end up responding to mouse hover and are active.

As I wanted to reduce the file size of some of those PDFs, I used PDF Otimizer in Acrobat Pro DC (2022.001.20112), unfortunately all hyperlinks end up broken, except those for emails (using mailto:). I created custom settings but it doesn't work either with the Mobile default preset. Note that when I mouse hover, the cursour changes shape, from a pointer to a hand but the inside is blank, whereas a lowercase w appears when the hypelink is active. I found this post witnessing the same problem: https://community.adobe.com/t5/acrobat-discussions/save-as-optimized-destroys-hyperlinks/m-p/1131659...

Thanks in advance for your help,

Mathieu Christe

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Edit and convert PDFs , General troubleshooting

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Adobe Community Professional ,
Apr 26, 2022 Apr 26, 2022

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Are you using actual link objects, or are you relying on the application's built-in setting to convert plain-text URLs into clickable links? Can you share a sample file?

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Community Beginner ,
Apr 27, 2022 Apr 27, 2022

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I'm using the proper Hyperlinks panel to make sure that even hyperlinks ending up on two lines will work. Here's the article I've used to make tests: https://vdgbox.ville-geneve.ch/index.php/s/pezzonGzKFDfxjb

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LEGEND ,
Apr 26, 2022 Apr 26, 2022

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Also, make sure you are NOT flattening transparency in the PDF optimizer. This completely deletes and replaces the pages that need flattening, losing all interactivity. Turn this option off.

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Community Beginner ,
Apr 27, 2022 Apr 27, 2022

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Flattening transparency is OFF (I've tested using the default Mobile preset where this option is off).

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