Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


PDF pages go blank

Community Beginner ,
Jun 14, 2016 Jun 14, 2016

Copy link to clipboard

Copied

When using adobe acrobat pro dc and I leave a pdf open and untouched. The page I am viewing goes blank as well as the next couple of pages.

I have to close out adobe and restart my machine. Otherwise any other pdf I open will have random blank pages in the file.

I have already reinstalled from the web site. Ran repair on it. Yet the issue continues. Any help would be great

TOPICS
PDF forms, Windows

Views

158.9K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

New Here , Mar 13, 2018 Mar 13, 2018
Well.... we fought this and fought this.  Poured through the countless forums going back years... and we actually found something that fixed (for us) this exact issue.  This is for Windows 10 running Adobe X and DC,  PDF's opened from the network (locally opened PDF's are fine) have random blank pages after sitting idle for some time.Troubleshooting Done:  Reinstalled Adobe, even used the Adobe Cleanup tool.  Was using X Standard, so tried using a trial of DC.  Tried different profiles on the co...

Likes

Translate

Translate
New Here ,
Aug 05, 2018 Aug 05, 2018

Copy link to clipboard

Copied

As a complete noob when it comes to pc issues, please could you give a step by step guide on how exactly I go about doing this.... I don't even know what Group policy is let alone how to find it.

Thank you in advance.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 24, 2021 Sep 24, 2021

Copy link to clipboard

Copied

Is there a solution for someone like me who doesn't have the ability to edit group policy for mapped drives?  My drives are mapped from my Synology NAS via SMB but I experience the exact same thing.  After several hours or a day the PDFs open within Adobe Reader go blank and I have to close and reopen them.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 23, 2021 Oct 23, 2021

Copy link to clipboard

Copied

LATEST

Unfortunately, that solution doesn't seem to be possible for Windows 10 Home users because we don't have access to group policies [1]. On my last computer this bug made me abandon Acrobat reader; I think I'll do the same on this one.

[1] I can find lots of sites offering to let me edit my group policies if I download some unofficial software of completely unknown provenance and run it as administrator. Er, no.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 11, 2019 Jan 11, 2019

Copy link to clipboard

Copied

Hello,

We've got the same issue most of our workstations run on Win 7 with the latest Acrobat Reader DC.

The difference is our network shares are not mapped via group policies, we use the good old batch script command net use.

Is there a fix for the blank pages issue? Local files work fine, web files look also good but the issue with the network shares is a problem for us.

Thank you in advance.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 25, 2019 Jan 25, 2019

Copy link to clipboard

Copied

Same; no GP, here.Blank pages are frustrating

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 19, 2019 Nov 19, 2019

Copy link to clipboard

Copied

For Windows 10, available software is Adobe Reader touch. There is no Preference option available within Settings but only Options and I can only change My name ! More surprising is that this software opens all files except one file ! So strange !

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 04, 2020 May 04, 2020

Copy link to clipboard

Copied

I have same issue...so frustrating

 

Is there an answer out there?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 30, 2020 Dec 30, 2020

Copy link to clipboard

Copied

One my users is having this issue.  He will have multiple PDF's open and after about an hour some of the pages go blank.  It's only resolved by either closing/reopening or rebooted.  This happened in Adobe Reader and Adobe Standard 2017 (Windows 10).  Adobe:  are you working on a resolution for this issue the it seems multiple people have been having?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 03, 2021 Feb 03, 2021

Copy link to clipboard

Copied

I was having this same issue on Acrobat Pro DC and resolved by Preferences > Page Display > Page Content and Information - Use overprint preview - change to 'Always'.

Worked a treat.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 08, 2021 Sep 08, 2021

Copy link to clipboard

Copied

same issue here as well. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
    • 1
    • 2