PDF "Send for signature" tool: clear the email history (drop-down list)

[ACorrales]

Hi,

I've used the "Send for signature" tool in PDF.

Whenever I start typing an email adress, a drop-down list appears everytime with past email adress used previously.

Is it possible to clear this list (email history) and how do you proceed?

The reason behind this is to make sure I don't use an email adress which had a typo in it... Since it is a long email adress, I can't see which email is the good one since the typo is at the end.

Thank you in advance!

P.S.: I work on a Mac (Apple).

[tomas_9950 · Accepted solution]

Hello,

You're encountering a common issue with auto-complete or suggestion features in software applications, where previously entered data is stored and displayed for convenience. Clearing this history usually involves managing the application's preferences or cache.

Here's a breakdown of how you can likely address this on a Mac, considering that the "Send for signature" tool is likely associated with Adobe Acrobat or a similar PDF application:

1. Adobe Acrobat (or Similar PDF Application):

Preferences/Settings:

Open Adobe Acrobat (or the PDF application you're using).
Go to the application's preferences. On a Mac, this is typically found under the application's name in the menu bar (e.g., "Acrobat > Preferences").
Look for settings related to "Forms," "Auto-Complete," "History," or "General."
Within those settings, there might be an option to clear or manage the auto-complete history.
If you find an option to "Clear recent form entries" or something similar, use it.
Clear Cache/Data:

Sometimes, applications store this data in their cache or data folders.
Closing the application and reopening it can sometimes clear temporary data.
If the application offers a "Clear Cache" option, use it.
macOS Keychain (Less Likely, but Possible):

In some rare cases, applications might store sensitive data like email addresses in the macOS Keychain.
Open "Keychain Access" (search for it using Spotlight).
Search for entries related to the PDF application.
If you find relevant entries, you can delete them. Be cautious when deleting items from the Keychain, as it can affect other applications.
2. macOS AutoFill (if applicable):

macOS itself has an AutoFill feature that can store contact information.
Go to "System Settings" (or "System Preferences" on older macOS versions).
Look for "Contacts" or "Internet Accounts."
Verify that the email adress which is causing issues is not stored there.
Also in system settings, look for "AutoFill" to check if there is any stored information that could cause the email adress to be suggested.
3. General Troubleshooting:

Restart the Application: Close and reopen the PDF application.
Restart Your Mac: A simple restart can sometimes resolve temporary glitches.
Update the Application: Ensure you're using the latest version of the PDF application, as updates often include bug fixes and improvements.
Reinstall the Application: If the problem persists, consider uninstalling and reinstalling the PDF application.
Important Notes:

The exact steps might vary slightly depending on the specific PDF application you're using and the version of macOS you have.
Always exercise caution when deleting data or modifying system settings.
If the PDF software is a web based tool, clearing your browser cache might also resolve the issue.

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